Home » Support » Bug Reporting » Private messages are all blank
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Private messages are all blank [message #75835] Mon, 30 September 2013 20:08 UTC Go to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 195
Registered: May 2010
Go to my shop
Senior Member
My private messages are all blank. All of them.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Private messages are all blank [message #75837 is a reply to message #75835 ] Mon, 30 September 2013 20:19 UTC Go to previous messageGo to next message
avatar abite  is currently offline abite
Messages: 47
Registered: February 2012
Go to my shop
Member
I think Shapeways is doing something now. Some other functions also do not work properly now.

Joe.
Re: Private messages are all blank [message #75838 is a reply to message #75837 ] Mon, 30 September 2013 20:20 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 1874
Registered: August 2008
Go to my shop
Senior Member
moderator
The development team is aware and working on it.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Private messages are all blank [message #75839 is a reply to message #75838 ] Mon, 30 September 2013 20:23 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 195
Registered: May 2010
Go to my shop
Senior Member
Glad to hear it. I'm in the middle of a conversation with a client.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Private messages are all blank [message #75865 is a reply to message #75839 ] Tue, 01 October 2013 05:31 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Yeah same here thats really not cool !!
I was talking with a customer and all message have been deleted !!


Re: Private messages are all blank [message #75899 is a reply to message #75865 ] Tue, 01 October 2013 16:46 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Hmm that become really annyoning ... Today old message are back but the last 3 message i have sent are just not my message !!
The last message was changed by another message from another guy ! i hope u understand this is really a big mistake !!


Re: Private messages are all blank [message #75900 is a reply to message #75899 ] Tue, 01 October 2013 17:01 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 195
Registered: May 2010
Go to my shop
Senior Member
Same here. Very annoying. I keep having to send the same messages over and over again hoping he'll get them this time.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Private messages are all blank [message #75901 is a reply to message #75835 ] Tue, 01 October 2013 17:03 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5315
Registered: September 2008
Go to my shop
Senior Member
I work here
We're working on it. Let us know if you continue to have any issues.

[Updated on: Thu, 03 October 2013 19:51 UTC]


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Private messages are all blank [message #75903 is a reply to message #75901 ] Tue, 01 October 2013 17:05 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
Always the same, the last message i received is not for me & the last i sent is not from me !!
I'm in another account discussion ...


Re: Private messages are all blank [message #75904 is a reply to message #75901 ] Tue, 01 October 2013 17:05 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 195
Registered: May 2010
Go to my shop
Senior Member
No, they're still messed up. My messages that had disapeared yesterday are back but the ones since then (apart from the one I only just sent) belong to someone else. Same for my inbox and my sent box.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Private messages are all blank [message #75906 is a reply to message #75835 ] Tue, 01 October 2013 17:22 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5315
Registered: September 2008
Go to my shop
Senior Member
I work here
I am seeing this as well. I've informed the team and will update.


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Private messages are all blank [message #76010 is a reply to message #75835 ] Thu, 03 October 2013 13:14 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5315
Registered: September 2008
Go to my shop
Senior Member
I work here
We're still looking into what happened here. To verify, are messages from yesterday and today showing up normally?


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Private messages are all blank [message #76013 is a reply to message #76010 ] Thu, 03 October 2013 13:37 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
Go to my shop
Senior Member
I got only one message after this problem and the content is unchanged, it's ok.
This is not important for me to retrieve the other messages, i can understand that this is a big problem with the database and i dont want that you loose hours for nothing Wink
I'm now talking using email with my customers.
Thanks a lot.


Re: Private messages are all blank [message #76015 is a reply to message #76013 ] Thu, 03 October 2013 14:05 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 195
Registered: May 2010
Go to my shop
Senior Member
Well, I haven't sent or received any for a day or so, but I've still got a bunch that are either missing or corrupted and I would like them back if I can get them back.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Private messages are all blank [message #76016 is a reply to message #75835 ] Thu, 03 October 2013 14:21 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5315
Registered: September 2008
Go to my shop
Senior Member
I work here
We just want to be sure the issue is limited to when we were dealing with the error of them not showing up. I'll let you know if there is any update on recovery.


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Private messages are all blank [message #76045 is a reply to message #75835 ] Thu, 03 October 2013 20:53 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
Messages: 787
Registered: September 2008
Go to all my models
Senior Member
I work here
Hey guys,

Just to clarify this totally, we had an issue with private messages that were sent on Shapeways between September 30th, 2013 @ 2:47pm ET, and October 1st, 2013 @ 11:16am ET. We have since fixed the issue, and PM's are working as normal as of now. We realize the potential implications of this glitch and deeply apologize. Thankfully, we can ensure that none of your private messages were made public.

Your private messages during this time period were not delivered correctly, and due to a glitch in our system, were instead deleted. In place of the deleted messages, you saw a snippet of messages that were sent in 2008, when the Shapeways forum was first created. This explains the "garbled, incomplete content" that you may have experienced.

Fortunately, none of the messages you sent or were set to receive during the period of the glitch were seen by anyone else. Unfortunately, all of the messages that were sent during this time period are unrecoverable.

Your privacy and security are of utmost importance to us and we're taking necessary steps to ensure this glitch doesn't happen again. That said, we encourage you to re-write your messages to continue your correspondence normally.

Best,
Natalia


Shapeways Community Manager
Re: Private messages are all blank [message #76046 is a reply to message #76045 ] Thu, 03 October 2013 21:00 UTC Go to previous message
avatar stonysmith  is currently offline stonysmith
Messages: 1874
Registered: August 2008
Go to my shop
Senior Member
moderator
Another small note.. on several of my PMs during that time, the "body" of the message was incorrect, but any attachments were (and still are) there and they are correct.

[Updated on: Thu, 03 October 2013 21:01 UTC]


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products

 
   
Previous Topic:Private messaging broken, displaying other peoeples PMs, not my own!
Next Topic:Uploading Files doesn't work properly now.

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.