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parts have been cancelled [message #72546] Fri, 02 August 2013 13:01 UTC Go to next message
avatar dale22  is currently offline dale22
Messages: 3
Registered: January 2013
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Junior Member
Hello,

I have some parts which i ordered last week they are being printed from white and flexible material.

I checked my order yesterday and some parts have been cancelled.
I didn't receive an email or any communication from shapeways - i have contacted customer service yesterday and have not heard back.

They are all able to be printed - one part is actually a mirror of another which was not cancelled. I need all the parts.

The order number is 275717.

Thanks

[Updated on: Fri, 02 August 2013 13:03 UTC]

Re: parts have been cancelled [message #72547 is a reply to message #72546 ] Fri, 02 August 2013 13:03 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5107
Registered: September 2008
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Senior Member
I work here
Dale, check your spam folder. I'll check with service to make sure they have/are responding to you.


The Mad Moder
michael@shapeways.com
Re: parts have been cancelled [message #72548 is a reply to message #72547 ] Fri, 02 August 2013 13:07 UTC Go to previous messageGo to next message
avatar dale22  is currently offline dale22
Messages: 3
Registered: January 2013
Go to all my models
Junior Member
Thanks Michael,

Yes i have checked everywhere to make sure - there was no email.

I do need the parts as a complete set - are you able to reinstate the builds?

Thanks
Dale
Re: parts have been cancelled [message #72549 is a reply to message #72546 ] Fri, 02 August 2013 13:10 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5107
Registered: September 2008
Go to my shop
Senior Member
I work here
Only service will be able to help you with that. I've let them know of the issue, so we should hear from them soon.


The Mad Moder
michael@shapeways.com
Re: parts have been cancelled [message #72550 is a reply to message #72549 ] Fri, 02 August 2013 13:13 UTC Go to previous message
avatar dale22  is currently offline dale22
Messages: 3
Registered: January 2013
Go to all my models
Junior Member
Thanks

 
   
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