Home » Community » General Discussion » "Could not be 3D printed"
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
"Could not be 3D printed" [message #71459] Thu, 11 July 2013 18:26 UTC Go to next message
avatar HazelwoodModels  is currently offline HazelwoodModels
Messages: 54
Registered: April 2013
Go to my shop
Member
"Could not be 3D printed"

When an item fails at the production stage, would it please be
possible to reject the whole Order?

Delivery is expensive for small items, and the rejection of just one
item on an Order makes the cost of the remains on the Order very
expensive.

Rejecting the whole Order allows us to make simple changes, or
accept the total failure of the Order, which is a better option for the
customer than the loading of proportionally expensive delivery costs
on the remains of an Order..

An Order can always be re-built and re-submitted.

There is also the question of the failure not being caught before the
the fanfare of the Order successfully passing Stage !.

Regards

Stewart
Re: "Could not be 3D printed" [message #71462 is a reply to message #71459 ] Thu, 11 July 2013 18:44 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Stewart,

You can reply to the rejection email, requesting the order to be canceled. If parts are already produced and or shipped, you should be able to request a credit for shipping as well.

Every item is different. Even if you follow, or even exceed the guidelines, it is possible to create something that just doesn't print without breaking. So sometimes it gets to the printing stage before we find out it can't be produced and shipped to you in one piece.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: "Could not be 3D printed" [message #71468 is a reply to message #71462 ] Thu, 11 July 2013 19:24 UTC Go to previous messageGo to next message
avatar HazelwoodModels  is currently offline HazelwoodModels
Messages: 54
Registered: April 2013
Go to my shop
Member
Thank you for responding/

The issue is not baulking at the rejection; and Credit
has been given.

The "Cancel" tab is no longer available to kill an Order gone
to Production

I have replied to the e-mail suggesting an increase in
quantities of another item on the Order - within the Credit
amount.

The knock-on question was that some of the tests that default to
a failure at the production stage, could surely be applied at the stage
before accepting the Order.

Stewart
Re: "Could not be 3D printed" [message #71472 is a reply to message #71468 ] Thu, 11 July 2013 20:09 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
Go to my shop
Shapie Expert
I work here
And order can not be edited, it can only be canceled and resubmitted. The only way to cancel an order is by emailing service at this time.

We are working to improve the rejection process.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: "Could not be 3D printed" [message #71473 is a reply to message #71472 ] Thu, 11 July 2013 20:12 UTC Go to previous message
avatar HazelwoodModels  is currently offline HazelwoodModels
Messages: 54
Registered: April 2013
Go to my shop
Member
You had the e-mail if the quantities could not be altered to cancel by default.

 
   
Previous Topic:Community Journal #3
Next Topic:A matter of perspective

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.