Home » Support » Bug Reporting » One of your customer service agents cancelled my order(257106) without my ferm confirmation on this
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
One of your customer service agents cancelled my order(257106) without my ferm confirmation on this [message #70944] Thu, 04 July 2013 11:19 UTC Go to next message
avatar pap1cristian  is currently offline pap1cristian
Messages: 1
Registered: June 2013
Go to all my models
Junior Member
One of your customer service agents cancelled my order 257106 without my ferm confirmation on this .I have asked for a better shipment date as it was delayed and advised that I am considering canceling the order and she took it upon her self and canceled it without asking me if this is my decision.This is not acceptable !!!!!
Re: One of your customer service agents cancelled my order(257106) without my ferm confirmation on t [message #70945 is a reply to message #70944 ] Thu, 04 July 2013 11:42 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1200
Registered: June 2012
Go to all my models
Senior Member
Possibly a simple misunderstanding ? Email service@shapeways.com to get your order reinstated.
Re: One of your customer service agents cancelled my order(257106) without my ferm confirmation on t [message #70959 is a reply to message #70945 ] Thu, 04 July 2013 14:06 UTC Go to previous message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
pap1cristian, I can see that you are in contact with Michon to resolve this issue.

Best,
Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways

 
   
Previous Topic:Request: Able to delete cancelt orders and order status
Next Topic:Request: Private Message notification on the home page