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New Model Processing Notes [message #70161] Thu, 20 June 2013 13:11 UTC Go to next message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Hey all,

Last week we started including more detailed messages in our upload error emails. This should make it easier for you to identify printing issues in your models and fix them.

With today's release, we're making it easier to find this information on our website. Here's how it works.

After uploading a model, you will find its processing notes in the File Status section of the page. Follow the 'Processing Notes' link to see the detailed information in a popup:

index.php?t=getfile&id=34747&private=0

The processing notes can include:

- Warnings: things that we could automatically fix, but think you should be aware of (like fixing some geometry, or rescaling your model from millimeters to inches).
- Errors: things that prevent us from processing your model and making it printable. An example of this would be an invalid file, or a missing texture map. Models with errors will not be available for printing.

Please note that if a new model upload (through the Create page) fails completely, it will have no associated Model Edit page. In this case you'll just get the email with the relevant information.

As shown above, some messages may still be a bit technical. We'll keep working on them, and your feedback is welcome!

Cheers,

Bart

[Updated on: Thu, 20 June 2013 13:12 UTC]


Community Manager Europe | Shapeways
Re: New Model Processing Notes [message #70210 is a reply to message #70161 ] Thu, 20 June 2013 21:12 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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Registered: August 2008
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bartv wrote on Thu, 20 June 2013 13:11

Please note that if a new model upload (through the Create page) fails completely, it will have no associated Model Edit page. In this case you'll just get the email with the relevant information.
Bart


One option you could use is to upload a placeholder model such as a cube, then UPDATE the model with your problem file.. that way you will be able to access the messages from the model edit page.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: New Model Processing Notes [message #70237 is a reply to message #70210 ] Fri, 21 June 2013 07:24 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
Messages: 1668
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Thanks for the suggestion Stony!

Bart


Community Manager Europe | Shapeways
Re: New Model Processing Notes [message #70247 is a reply to message #70210 ] Fri, 21 June 2013 09:55 UTC Go to previous message
avatar AmLachDesigns  is currently offline AmLachDesigns
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stonysmith wrote on Thu, 20 June 2013 21:12


One option you could use is to upload a placeholder model such as a cube, then UPDATE the model with your problem file.. that way you will be able to access the messages from the model edit page.



Or, perhaps more elegant, SW could alter their software so that when an upload is requested, before any other process, it creates the placeholder.

 
   
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