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Telephone Numbers [message #69506] Sun, 09 June 2013 17:05 UTC Go to next message
avatar HazelwoodModels  is currently offline HazelwoodModels
Messages: 50
Registered: April 2013
Go to my shop
Member
If telephone numbers only "Help with Delivery" then why make them a compulsory entry?

Entry of Telephone numbers is sure to frustrate a smooth transaction.

Also, you corrupt the address format with it: you could at least put it in brackets.
Re: Telephone Numbers [message #69806 is a reply to message #69506 ] Fri, 14 June 2013 08:54 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
Go to my shop
Senior Member
We added this because we had a rather high percentage of packages that were returned because UPS couldn't deliver them. Having your phone number on file *greatly* improves their rate of succes. As this makes customers happier and reduces the amount of additional work for us (resulting in lower prices in the future), we felt that making this field required was the right choice.

Bart

[Updated on: Fri, 14 June 2013 08:54 UTC]


Community Manager Europe | Shapeways

 
   
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