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Fastest way (Payment method) to ship [message #68271] Fri, 17 May 2013 20:01 UTC Go to next message
avatar dloney  is currently offline dloney
Messages: 4
Registered: July 2008
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Junior Member
I'm reading the shipping page and I'm a little confused by the wording. Could anyone help me out?
From this page: http://www.shapeways.com/support/shipping

Quote:

For personalize your own the delivery time starts when the designer has adjusted your product. For all other orders we count from the moment we receive your payment. This means within 10, 14 or 21 working days if you pay directly by credit card or Paypal. If you pay with an E-check on Paypal it takes 3-5 working days for your check to get cleared. You need to add these to the standard working days for the material that you order.


So, for clarification the process will go like this:
1- Payment processed
2- Design cleared
3- Shipped by UPS

On step one, it can take anywhere from 10 to 21 days to process the payment -if payed with credit card or Paypal. Yet only 3-5 days if E-Check (also using Paypal). This doesn't make much sense to me as either way Paypal is what's holding up the process...

I want to pay with a AMEX, but the idea of waiting almost a month is making me consider opening a Paypal account with e-checking. Is the time difference between the methods really this drastic?

Thanks for your time.
Re: Fastest way (Payment method) to ship [message #68273 is a reply to message #68271 ] Fri, 17 May 2013 20:17 UTC Go to previous messageGo to next message
avatar FreeRangeBrain  is currently offline FreeRangeBrain
Messages: 234
Registered: April 2013
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Senior Member
This is not an official reply, I don't work for Shapeways, and haven't been on here all that long...

I think the 10, 14, or 21 days is the production time, not the time to clear your payment. The "3 to 5 days" part is extra time for the check to clear into the Paypal system. When I have ordered (using credit through Paypal) I receive an email noting the receipt of order and comencement of production within minutes, and can see the order's progress on my Orders page.


Creativity - sometimes by the brute force method.
Re: Fastest way (Payment method) to ship [message #68274 is a reply to message #68273 ] Fri, 17 May 2013 20:23 UTC Go to previous messageGo to next message
avatar dloney  is currently offline dloney
Messages: 4
Registered: July 2008
Go to all my models
Junior Member
FreeRangeBrain wrote on Fri, 17 May 2013 20:17

This is not an official reply, I don't work for Shapeways, and haven't been on here all that long...

I think the 10, 14, or 21 days is the production time, not the time to clear your payment. The "3 to 5 days" part is extra time for the check to clear into the Paypal system. When I have ordered (using credit through Paypal) I receive an email noting the receipt of order and comencement of production within minutes, and can see the order's progress on my Orders page.

Ok. Thanks for the help. That makes way more sense.

I also found this in one of the FAQ's:
Quote:

We try to get the product to you within 10 working days for plastics and sandstone. 14 working days for the metal products and 21 working days for the glass products. We count from the moment we receive your payment. This means within 10, 14 or 21 working days if you pay directly by credit card or Paypal. If you pay with an E-check on Paypal it takes 3-5 working days for your check to get cleared. You need to add these to the standard working days for the material that you order.


No idea why its not stated so clearly on the shipping page, but its solid information. Thanks for your help.
Re: Fastest way (Payment method) to ship [message #68352 is a reply to message #68271 ] Mon, 20 May 2013 12:51 UTC Go to previous messageGo to next message
avatar Youknowwho4eva is currently online Youknowwho4eva
Messages: 5503
Registered: September 2008
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Shapie Expert
I work here
Some old information on those pages. Which pages did you get that info from?

Sandstone and Plastics are now 8 business days. Dyed strong and flexible is listed at 12 business days, my last order of dyed took 6 days (4 business days!). Polished Alumide is also 12. Stainless is 12 days, with a coating 16. Silver is 20, and Ceramics are listed at 13 days. The last one in your quote, Glass, is no longer available.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Fastest way (Payment method) to ship [message #68360 is a reply to message #68352 ] Mon, 20 May 2013 16:15 UTC Go to previous message
avatar mkroeker is currently online mkroeker
Messages: 1882
Registered: June 2012
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Shapie Expert
Uh-oh, seems like your webpages need a bit more love Very Happy
One part of the outdated production time info is on support/shipping , the other (that mentions "glass")
in the FAQ page ("How long does it take before i get my product").
FAQ also has entries like"What is work in progress", "What is the gallery", "What is 'My Shapeways'",
"What is model state" that appear to refer to one of the earlier site designs, and
"Do you support a shipping address different from my own" fails to mention that
shipping and billing addresses have to be within the same country (IIRC from the forum)

 
   
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