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I update a model, but the old version gets printed

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I update a model, but the old version gets printed [message #65766] Mon, 08 April 2013 21:37 UTC Go to next message
avatar ryankittleson  is currently offline ryankittleson
Messages: 0
Registered: September 2012
Go to my shop
Junior Member
I've heard that if you update a model's file that you might have to wait a few minutes before ordering, otherwise you might get the previous version. Well, in my last order, I got the previous version after having waited a MONTH since updating the file. How can I keep this from happening? Can I get a refund or credit for getting the wrong print?
Re: I update a model, but the old version gets printed [message #65775 is a reply to message #65766 ] Tue, 09 April 2013 01:09 UTC Go to previous message
avatar stonysmith  is currently offline stonysmith
Messages: 2668
Registered: August 2008
Go to my shop
Shapie Expert
Email customer service with the order# and model# and a description of the problem.

One question: did you already have the model sitting in the Cart before you uploaded it?
I can see a situation where you might get the older copy if it had already been placed in the cart.

Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products

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