Home » Support » Bug Reporting » Markup Payment Date - Potentially Another Problem?
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Markup Payment Date - Potentially Another Problem? [message #64176] Fri, 15 March 2013 15:56 UTC Go to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
Messages: 292
Registered: September 2012
Go to my shop
Senior Member
Hey all,

If the payment date for markup is March 15, does that mean one would get paid late in the day on the 15th (essentially the 16th), or should it be early? Because I haven't received payment yet, and my payment date is showing 'April 15'.
Re: Markup Payment Date - Potentially Another Problem? [message #64178 is a reply to message #64176 ] Fri, 15 March 2013 16:16 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
Go to my shop
Senior Member
moderator
Payments are usually during office hours US I think
I get mine in the local evening (Netherlands)


[Updated on: Fri, 15 March 2013 16:19 UTC]


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Markup Payment Date - Potentially Another Problem? [message #64190 is a reply to message #64176 ] Fri, 15 March 2013 17:46 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3109
Registered: June 2010
Go to my shop
Senior Member
There's no standardised time for markup payments.

Before Shapeways opened offices in the USA, payment would have been sometime on the 15th GMT time, but now it is anyones' guess - sometimes earlier in the day (GMT time) somtimes later, but maybe not until the 16th (GMT).

So if you're relying upon the money coming at a certain time or day, forget it.

Paul
Re: Markup Payment Date - Potentially Another Problem? [message #64194 is a reply to message #64190 ] Fri, 15 March 2013 18:01 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
Go to my shop
Senior Member
moderator
Yes in the past it has been somewhat erratic, but I think there was more manual steps involved then.
Anyway, of the last 9 payments, only one was a day late for me, by one hour Wink
As to the time, anything from 9-5 US time I think, but perhaps they do overtime to get all payments out on time.

Cheers,

Stijn


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Markup Payment Date - Potentially Another Problem? [message #64201 is a reply to message #64194 ] Fri, 15 March 2013 18:42 UTC Go to previous messageGo to next message
avatar bluelinegecko  is currently offline bluelinegecko
Messages: 82
Registered: February 2011
Go to my shop
Member
You're not the only one. I haven't received payment yet either, and the payment date on my page also changed from March 15th to April 15th even though I'm over the $30 cut off. I have some other issues with past markup payments too for several months that I won't get into here. I'm sure hoping Shapeways gets this all squared away soon.
Re: Markup Payment Date - Potentially Another Problem? [message #64211 is a reply to message #64201 ] Fri, 15 March 2013 20:23 UTC Go to previous messageGo to next message
avatar bdickason  is currently offline bdickason
Messages: 83
Registered: November 2011
Go to my shop
Member
I work here
Sorry you're seeing an issue with the date on your markup payments, bluelinegecko. That is definitely a bug and I've raised the issue with the team.

We've made big strides towards improving the transparency and consistency in which we pay our shop owners, and we take this issue very seriously.

For the past few months, we've been paying at 6:00pm EST.

If you recall, we changed the way we pay in September 2012 so that you will be paid for items shipped on or before the 15th of each month.i

We have shipments going out of the Distribution Center in Long Island City up to 5:59pm EST. If we paid before 6:00pm EST, there would be a (small) chance that you would miss out on an order that is shipped at the end of the day, and then have to wait up to 31 days to be paid for it!


Director of Product - Shapeways
Re: Markup Payment Date - Potentially Another Problem? [message #64214 is a reply to message #64211 ] Fri, 15 March 2013 21:12 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3109
Registered: June 2010
Go to my shop
Senior Member
lol... just gotta lurv the way the clock revolves around you laggers Wink

Re: Markup Payment Date - Potentially Another Problem? [message #64218 is a reply to message #64214 ] Fri, 15 March 2013 21:56 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 1874
Registered: August 2008
Go to my shop
Senior Member
moderator
Woot! Just got mine.. and THANKS for waiting till everything shipped out.. more money in my pocket!


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Markup Payment Date - Potentially Another Problem? [message #64219 is a reply to message #64218 ] Fri, 15 March 2013 22:00 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3109
Registered: June 2010
Go to my shop
Senior Member
Me too, a bit late in the day of the 15th here in the middle zone (GMT) but who cares Wink
Re: Markup Payment Date - Potentially Another Problem? [message #64221 is a reply to message #64219 ] Fri, 15 March 2013 22:31 UTC Go to previous messageGo to next message
avatar bluelinegecko  is currently offline bluelinegecko
Messages: 82
Registered: February 2011
Go to my shop
Member
Thanks. Just got mine too.

As far at the "clock revolving around laggers" comment.... Normally I'm not that impatient, but when I have sales from Oct. I haven't yet been paid for because of a "bug" from shapeways' website upgrades back then. And it is still unresolved after about 10 emails, then yes, I do get a bit impatient. And once again the payment I just recieved does not include those missing sales as I've been promised multiple times. Here goes email #11.
Re: Markup Payment Date - Potentially Another Problem? [message #64222 is a reply to message #64221 ] Fri, 15 March 2013 22:40 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3109
Registered: June 2010
Go to my shop
Senior Member
Sorry, 1/4 of a lifetime pandering to US timezones that lag behind the best part of the rest of the world has me quite cynical when someone comes out with EST timing.

Paul
Re: Markup Payment Date - Potentially Another Problem? [message #64223 is a reply to message #64222 ] Fri, 15 March 2013 22:43 UTC Go to previous message
avatar bluelinegecko  is currently offline bluelinegecko
Messages: 82
Registered: February 2011
Go to my shop
Member
No offense taken Paul.

 
   
Previous Topic:Safety of the 3D image viewer
Next Topic:Sipped in Future?

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.