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New Order Status Page [message #62974] Thu, 28 February 2013 17:19 UTC Go to next message
avatar natalia  is currently offline natalia
Messages: 1
Registered: September 2008
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Junior Member
Hey guys,

We've heard you want more insight as to what is going on with your orders so, as you might have seen, today we are excited to announce a brand new Order Status Page!


What once was a bland and static page detailing your order has gone through a transformation and is now the almighty "Order Status Page". Why is it so awesome? Because it not only offers more transparency into the current status of your entire order, but also shows you what's happening with each individual item. In addition to being taken to this page immediately after checkout, you can also get here from the My Orders overview.

We've also added detailed information on refunds and credits on a per-order basis for all new orders. Additionally, this overhaul lays the foundation for some even cooler features that will be coming in the near future.

With that said, let us know what you think!

[Updated on: Thu, 28 February 2013 20:01 UTC]

Ex-Shapeways Community Manager <3
Re: New Order Status Page [message #62982 is a reply to message #62974 ] Thu, 28 February 2013 19:08 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 6793
Registered: September 2008
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Shapie Expert
I work here
Also check it out on the blog!

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: New Order Status Page [message #66392 is a reply to message #62974 ] Fri, 19 April 2013 01:12 UTC Go to previous messageGo to next message
avatar Silverbeam  is currently offline Silverbeam
Messages: 162
Registered: August 2009
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Senior Member
I like and don't like this...

Its nice to see what is done and how the order goes...but it is frustrating to see one item sit there for 4-7 days not being finished.

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Re: New Order Status Page [message #66410 is a reply to message #66392 ] Fri, 19 April 2013 06:46 UTC Go to previous message
avatar mkroeker  is currently offline mkroeker
Messages: 3734
Registered: June 2012
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Shapie Expert
(a)That's probably because "processing complete" only means that the part is queued for printing, not that it is
actually in some printer somewhere, and even after "production complete" things may be bounced back by QA.
It might help to add to small explanation of the different steps to the schematic at the top of the status page.
(More fine-grained status is probably hard to achieve, with printing at different sites and production partners)
(b) Ever noticed how much slower a coffee machine is when you are watching it brew ?

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