| Printing Progress - More Communication? [message #62740] Mon, 25 February 2013 04:18 UTC |
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Hey Shapeways,
Firstly, I love the amount of communication we as Sellers and Buyers both receive. Uploaded, Processed, Confirmed, Sent to Printer, Shipped, etc. All very useful things to be aware of, and all very much appreciated.
But I was wondering if Shapeways could take it to the next level.
Firstly, there's some confusion (with myself and other sellers, I'm sure) as to what exactly happens in what order. As I understand it, things happen generally in this order:
A customer (or seller) orders a product
Shapeways checks the model for printability
If it passes, it is sent to printing facility
The model is checked again by the facility workers
If it passes, the model is queued for printing
The model is printed
The model is shipped
As it stands, we get useful but also somewhat vague emails, such as 'Your product has been sent to the factory'. I'm not exactly sure where that email falls in this order. It passed the first check, surely, but has the second check been performed? Am I wrong to believe there even IS a second check? I know I'd had models rejected AFTER being 'sent to the factory' so someone must be checking them again.
I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at. Obviously this would necessitate quite an overhaul of interior communication as well, so I'm certainly not asking for something like this overnight. But a more precise and definite indication of just exactly where our model is would be very much appreciated.
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| Re: Printing Progress - More Communication? [message #62757 is a reply to message #62740 ] Mon, 25 February 2013 14:42 UTC |
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"I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at."
Soon! Really Soon!
I'll ask our product team to see if they can reply on your post.
They are working on some really cool stuff which will allow you to see in more depth what is actually happening to your models in an order.
Kind regards,
Mitchell Jetten
Customer Service Agent
Shapeways
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| Re: Printing Progress - More Communication? [message #62758 is a reply to message #62740 ] Mon, 25 February 2013 15:06 UTC |
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| PeregrineStudios wrote on Mon, 25 February 2013 04:18 |
I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at. Obviously this would necessitate quite an overhaul of interior communication as well, so I'm certainly not asking for something like this overnight. But a more precise and definite indication of just exactly where our model is would be very much appreciated.
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Howdy PeregrineStudios,
Mitchell is correct. The ability to see order statuses and orderline production statuses is something we are actively working on right in this moment. You will be able to see this information on the Order Status Page for each order (previously named "receipt" page) in the near future.
Moving forward, I wouldn't factor out the possibility of a notification center that informs about activity that happens with orders, mentions, shipments, etc from appearing 
Christopher Carter
Senior Product Manager, Shapeways
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| Re: Printing Progress - More Communication? [message #62773 is a reply to message #62758 ] Mon, 25 February 2013 19:35 UTC |
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Sounds awesome, thanks for the replies!  Really looking forward to it!
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| Re: Printing Progress - More Communication? [message #62809 is a reply to message #62773 ] Tue, 26 February 2013 09:22 UTC |
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Yes I Support the Idea! Example:
I ordered a birthday Present, for I birthday on 1 March. By the Order It tells me: "Your order will ship by February 25th". Today is 26.02. No Message, no info. It fells a little helpless. Will it arrive in time? ...
It remembers me a little bit in a German saying: „In court and out on sea you're in God's hand."
More Info, especially when the Target Ship Date has past.
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| Re: Printing Progress - More Communication? [message #62821 is a reply to message #62809 ] Tue, 26 February 2013 13:54 UTC |
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| wedge wrote on Tue, 26 February 2013 09:22 |
More Info, especially when the Target Ship Date has past.
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Yes, please!
Greetings
Dragoman
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| Re: Printing Progress - More Communication? [message #62956 is a reply to message #62932 ] Thu, 28 February 2013 15:16 UTC |
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Just had a look - looks awesome! Love it! The only comment - or rather, question - I would ask is: does "In Production" mean it has passed all checks and is queued for printing / on the tray right now? Or does that mean it's simply been sent to the printers, and may be rejected by the folks on that end?
Really do like it, though. I just placed a large order with multiple parts, it's awesome to see which individual ones are still being processed, printed, or finished.
[Updated on: Thu, 28 February 2013 15:17 UTC]
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| Re: Printing Progress - More Communication? [message #62962 is a reply to message #62740 ] Thu, 28 February 2013 15:29 UTC |
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It could still be rejected in production. I recently had an item rejected there :'(. So I've fixed the model and will order it again next time.
The Mad Moder
michael@shapeways.com
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