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Re: Cancel order and place new order same day when updating design file? [message #62260 is a reply to message #62259 ] Sun, 17 February 2013 22:22 UTC

mkroeker
Messages: 315
Registered: June 2012
Go to all my models

Senior Member

Cancel and place a new order - the moment you order a model, a copy of the file is made precisely to avoid confusion about which
version might be the "correct" one to use when the order is eventually processed (and probably also to prevent clowns from replacing
a cheap miniature with the real thing once the order is placed and paid).

Re: Cancel order and place new order same day when updating design file? [message #62261 is a reply to message #62260 ] Sun, 17 February 2013 22:24 UTC

svenvanderhart
Messages: 19
Registered: December 2012
Go to my shop

Junior Member

Of course, that makes sense. An updated model will most of the time have more or less material. Thanks!

http://svenvanderhart.com

Re: Cancel order and place new order same day when updating design file? [message #64546 is a reply to message #62261 ] Thu, 21 March 2013 03:06 UTC

NimlothCQ
Messages: 27
Registered: July 2012
Go to all my models

Junior Member
I work here

Hi!

Just wanted to pop in and mention that we released order cancellation on the order Status Page today. You can now cancel your own orders (prior to any model moving into production) without having to email CS Smile

Cheers,

Christopher Carter

Christopher Carter
Senior Product Manager, Shapeways