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It never arrived!!!! [message #6041] Mon, 24 August 2009 22:14 UTC Go to next message
avatar emcfarlane  is currently offline emcfarlane
Messages: 9
Registered: June 2009
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Junior Member
Made an order with shapeways with a couple of my cars and my ring in stainless steel. One car was to thin and could not be printed. So that was my fault and I was fine with that. However my whole plastic order was canceled and I had no knowledge of this. They gave me a voucher but the time wasted was already 2 weeks. They then told me my stainless steel ring would be printed so I have waited for that. The package final arrives and its not there!!! Wrong item has been delivered!!! Are other people suffering the same quality of service?! Thanks
Re: It never arrived!!!! [message #6047 is a reply to message #6041 ] Tue, 25 August 2009 09:05 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
Messages: 426
Registered: May 2008
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Senior Member
I'm sorry that we've disappointed you.

We'll do everything we can to make this right.

Joris
Re: It never arrived!!!! [message #6049 is a reply to message #6041 ] Tue, 25 August 2009 12:41 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5727
Registered: September 2008
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Shapie Expert
I work here
As you read the forum you'll see that Shapeway's will fix it. Of course they can't give you that 2 weeks back, but they will make sure you're order gets out to you. The best way for this is to email support directly. I have only ordered from shapeways once, and was more than happy. But I also have a shop here on shapeways so please notify us here on what shapeways did to resolve this and how happy you are (which I'm sure you will be) with the resolution.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: It never arrived!!!! [message #6053 is a reply to message #6049 ] Tue, 25 August 2009 15:13 UTC Go to previous messageGo to next message
avatar emcfarlane  is currently offline emcfarlane
Messages: 9
Registered: June 2009
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Junior Member
My first order with shapeways was great. Great quality products, arrived on the day said and great price. My next order has just been so frustrating with constant mix ups. I look forward to seeing it resolved. Thanks for the reply and I'll keep you updated on what happens.
Re: It never arrived!!!! [message #6154 is a reply to message #6041 ] Sat, 29 August 2009 18:39 UTC Go to previous messageGo to next message
avatar emcfarlane  is currently offline emcfarlane
Messages: 9
Registered: June 2009
Go to my shop
Junior Member
Ok we talked to shapeways and they are now sending someone round to collect the cufflings and deliver my stainless steel ring.
Re: It never arrived!!!! [message #6262 is a reply to message #6154 ] Thu, 03 September 2009 19:33 UTC Go to previous messageGo to next message
avatar emcfarlane  is currently offline emcfarlane
Messages: 9
Registered: June 2009
Go to my shop
Junior Member
Apprantly people are being sent to collect the wrong item but nothing has happened yet (that was bout a week ago). No news or emails. Still waiting. If any of the shapeways members can post or email me on what is happening that'd be great! Thanks
Re: It never arrived!!!! [message #6265 is a reply to message #6041 ] Thu, 03 September 2009 20:05 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5727
Registered: September 2008
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Shapie Expert
I work here
I'm real sorry to hear of your troubles especially seeing I said they'd fix it. Which they will. Hopefully sooner rather then later.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: It never arrived!!!! [message #6287 is a reply to message #6041 ] Sat, 05 September 2009 11:34 UTC Go to previous messageGo to next message
avatar RalphVdB  is currently offline RalphVdB
Messages: 319
Registered: July 2008
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Senior Member
I work here
Hi emcfarlane,

i thought Elena had called you about your delivery this week?

If not i will ask her again to contact you asap.

Please accept our humble apologies for this incovenience!


Shapeways International Customer Service Manager
It ARRIVED!!! [message #6294 is a reply to message #6287 ] Sat, 05 September 2009 18:43 UTC Go to previous messageGo to next message
avatar emcfarlane  is currently offline emcfarlane
Messages: 9
Registered: June 2009
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Junior Member
The model arrived! Quality is great! The layers can be seen but I expected that with the 3d printing. Happy with the model and uploaded some pictures below.

  • Attachment: Ring2.JPG
    (Size: 45.45KB, Downloaded 228 time(s))

  • Attachment: Ring (2).jpg
    (Size: 81.80KB, Downloaded 199 time(s))

Re: It never arrived!!!! [message #6369 is a reply to message #6041 ] Tue, 08 September 2009 19:33 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5727
Registered: September 2008
Go to my shop
Shapie Expert
I work here
I am so glad this was finally resolved. And they look great, good job on the model.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

 
   
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