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My Sales page blank and yet I recieve emails reporting purchases [message #59636] Fri, 04 January 2013 23:40 UTC Go to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
For the past month or two Ive had a phew emails saying people have bought some parts and yet the "My Sales" page displays nothing. This is the third time I have recieved an email saying someone has bought something and yet the My Sales page is totally blank.
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59680 is a reply to message #59636 ] Sat, 05 January 2013 19:58 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
Recieved another email today again, whats going on shapeways?!
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59691 is a reply to message #59680 ] Sat, 05 January 2013 23:26 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 2067
Registered: June 2012
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Shapie Expert
Can you try with another browser (and/or operating system) in case it is a web page design issue ?
(In any case you are probably better off emailing service directly instead of posting in the forum)
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59693 is a reply to message #59691 ] Sun, 06 January 2013 00:00 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
I tried another browser and its the same thing. I dont think that would be the problem anyway as its more likely to be a server-side/database issue.

I guess I will need to contact them directly.
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59694 is a reply to message #59693 ] Sun, 06 January 2013 00:11 UTC Go to previous messageGo to next message
avatar stannum  is currently offline stannum
Messages: 1070
Registered: May 2009
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Shapie Expert
Maybe the sales were cancelled?
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59696 is a reply to message #59694 ] Sun, 06 January 2013 00:17 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
It is possible ofcourse but for all 4 orders to be made over different times and not 1 show up on my account is strange.
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59701 is a reply to message #59696 ] Sun, 06 January 2013 01:37 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2151
Registered: August 2008
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Shapie Expert
moderator
Download your Order Overview and see what it says.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59702 is a reply to message #59701 ] Sun, 06 January 2013 02:26 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
Its blank.
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59704 is a reply to message #59702 ] Sun, 06 January 2013 03:50 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2151
Registered: August 2008
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Shapie Expert
moderator
The Excel file is completely blank?

I'm talking about the Sales Overview Spreadsheet available at http://www.shapeways.com/shop/download-payments-overview

[Updated on: Sun, 06 January 2013 03:52 UTC]


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59705 is a reply to message #59704 ] Sun, 06 January 2013 04:09 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
The column names are there but thats it. It feels like shapeways email automation system is playing games with me.
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59760 is a reply to message #59705 ] Mon, 07 January 2013 12:23 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Shapie Expert
Sorry to hear that! This doesn't sound right.

I'm forwarding this message to our Customer Service team. If they can't figure it out, we'll ask our developers to look in to this.

Bart


Community Manager Europe | Shapeways
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59766 is a reply to message #59636 ] Mon, 07 January 2013 13:25 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
Messages: 58
Registered: October 2010
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Member
I work here
Hi Richard,

I am very sorry to hear this is blank.
I have figured out what has happened and sent you an email about this.

Kindly,
Christel Hagens
Customer Service Agent


Best, Christel Maurmair Customer Service Agent Shapeways
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59801 is a reply to message #59766 ] Mon, 07 January 2013 20:09 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
Thank you ChristelH,

For those wondering it was because I had not setup markup on any of my items. I always thought there was a default markup value but aparently not. So I have gained nothing from my sales which is frustrating to say the least.

One thing I feel should be approved on is ALL sales should still show up on my sales page regardless of whether I made any markup or not as they are still essentially sales made. If this had been the case I would had spotted the problem on my first sale.

[Updated on: Mon, 07 January 2013 20:31 UTC]

Re: My Sales page blank and yet I recieve emails reporting purchases [message #59810 is a reply to message #59801 ] Mon, 07 January 2013 21:54 UTC Go to previous messageGo to next message
avatar Bathsheba  is currently offline Bathsheba
Messages: 385
Registered: August 2008
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Senior Member
Shapeways Crew
I too would like an indication of when items without markup are sold.


-Bathsheba
http://bathsheba.com
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59813 is a reply to message #59810 ] Mon, 07 January 2013 22:24 UTC Go to previous messageGo to next message
avatar Malcr001  is currently offline Malcr001
Messages: 25
Registered: April 2012
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Junior Member
I tried to post this on shapeways feedback page but I could'nt post it. Have they stopped taking feedback now?
Re: My Sales page blank and yet I recieve emails reporting purchases [message #59821 is a reply to message #59813 ] Tue, 08 January 2013 07:59 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Shapie Expert
There's a problem with the login on the feedback pages.. I'll forward this suggestion to our product team!

Bart


Community Manager Europe | Shapeways

 
   
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