|Re: Broken wires [message #59612 is a reply to message #59611 ] Fri, 04 January 2013 13:58 UTC
Thanks Michael, I have sent a mail to the Service team and I got credited back.|
For information, the model didn't follow the design guidelines. The wire thickness of external wires is 0.75mm and some were broken. Some internal wires were 0.6mm thick and are in perfect state. The recommendation for supporting wires is 0.8mm.
Thanks a lot to Shapeways customer service for the speed of response and fast action!
[Updated on: Fri, 04 January 2013 20:49 UTC]