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Broken wires [message #59608] Fri, 04 January 2013 12:59 UTC Go to next message
avatar bib993  is currently offline bib993
Messages: 36
Registered: November 2012
Go to my shop
Member
Hi there!

When I received 5 copies of this 3D fractal model it came with a lot of broken wires. For the photo I took a less damaged item and showed it under an angle where it is clean, but you can see the thinnest wires look very fragile.

http://images1.sw-cdn.net/model/picture/674x501_802766_718191_1356033253.jpg

Do you think I should ask for a credit? So far I didn't because that was a relatively cheap model and that was my first order on Shapeways so I was still so happy to hold the models in my hands for the first time!

Since then, I did a more solid model and I am waiting for the order.

I have also ordered a larger version with relatively thin wires and this one is absolutely fantastic!
http://images1.sw-cdn.net/model/picture/674x501_807724_709082_1355580346.jpg

Thanks!

3D printing 3D fractals = more 3D fun!

bib


Jérémie
Re: Broken wires [message #59611 is a reply to message #59608 ] Fri, 04 January 2013 13:46 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5107
Registered: September 2008
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Senior Member
I work here
I'd contact service about it. We shouldn't be sending out damaged product.


The Mad Moder
michael@shapeways.com
Re: Broken wires [message #59612 is a reply to message #59611 ] Fri, 04 January 2013 13:58 UTC Go to previous message
avatar bib993  is currently offline bib993
Messages: 36
Registered: November 2012
Go to my shop
Member
Thanks Michael, I have sent a mail to the Service team and I got credited back.

For information, the model didn't follow the design guidelines. The wire thickness of external wires is 0.75mm and some were broken. Some internal wires were 0.6mm thick and are in perfect state. The recommendation for supporting wires is 0.8mm.

Thanks a lot to Shapeways customer service for the speed of response and fast action!

[Updated on: Fri, 04 January 2013 20:49 UTC]


Jérémie

 
   
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