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Revised model 2 days after order... [message #58232] Sat, 08 December 2012 09:02 UTC Go to next message
avatar UsefulIdiotDesign  is currently offline UsefulIdiotDesign
Messages: 18
Registered: November 2012
Go to my shop
Junior Member
I've ordered 2 prototypes for some testing but realized two days after purchase that I forgot to add one detail to both of the models... so here's some questions:

1. Is there a way to notify someone that my files I ordered were revised?

2. Is it too late once I've ordered the first version?

3. How long does it take the models to get to the printer on average, from time of order?

4. Do the printers automatically check for revised models before production?

5. Do the models that are there get sent to the printers at the instant of purchase?

Sorry for all the questions, I'm not trying to be nosy here either. It's just that I really don't need the first versions, only the current revisions and I am curious if there is a way to notify you guys of the change and maybe get the current ones printed for me.

Thanks ahead of time! I am like a kid checking the mailbox everyday to see if my previous concept parts for another project came in yet... the anticipation is keeping me up at night! Smile

[Updated on: Sat, 08 December 2012 09:04 UTC]

Re: Revised model 2 days after order... [message #58237 is a reply to message #58232 ] Sat, 08 December 2012 12:00 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1945
Registered: June 2012
Go to all my models
Shapie Expert
When you order a model, a copy of the file is saved with the order, so this is what eventually gets
checked and printed. Email service with the order number to cancel your current order, and then
resubmit it with the fixed models.
(You will receive an email telling you that "your models are enroute to the 3d printers" when your files
have passed manual checking and are queued for printing - this is usually one or two days after receipt
of payment. Service will be able to tell you if an order can still be canceled after this point)
Re: Revised model 2 days after order... [message #58246 is a reply to message #58232 ] Sat, 08 December 2012 16:12 UTC Go to previous messageGo to next message
avatar UsefulIdiotDesign  is currently offline UsefulIdiotDesign
Messages: 18
Registered: November 2012
Go to my shop
Junior Member
Went and checked my email and sure enough, it was already sent to the printers. It's not a huge deal, I can still test with the previous models too.

I didn't get a printer notification on my first order though so I didn't know they did that.
Re: Revised model 2 days after order... [message #58247 is a reply to message #58246 ] Sat, 08 December 2012 16:29 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1945
Registered: June 2012
Go to all my models
Shapie Expert
It cannot hurt to contact service all the same - perhaps they can still cancel the print.
Re: Revised model 2 days after order... [message #58266 is a reply to message #58246 ] Sun, 09 December 2012 01:39 UTC Go to previous messageGo to next message
avatar stannum  is currently offline stannum
Messages: 1016
Registered: May 2009
Go to my shop
Shapie Expert
Emails in general are hit and miss, sometimes you get something, sometimes you don't. Overload? Bugs? Go figure.
Re: Revised model 2 days after order... [message #58284 is a reply to message #58266 ] Sun, 09 December 2012 17:55 UTC Go to previous messageGo to next message
avatar UsefulIdiotDesign  is currently offline UsefulIdiotDesign
Messages: 18
Registered: November 2012
Go to my shop
Junior Member
Thanks for the help. Still getting familiar with the process here. I'm
just glad to finally get somewhere with all these parts I've been thinking on.
Re: Revised model 2 days after order... [message #58327 is a reply to message #58232 ] Mon, 10 December 2012 13:52 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5564
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Email service if you haven't already. They'll get back to you within 24 hours except on weekends.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

 
   
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