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Multiple credit notes against single order? [message #52276] Fri, 03 August 2012 20:25 UTC Go to next message
avatar tebee  is currently offline tebee
Messages: 441
Registered: December 2010
Go to my shop
Senior Member
Is it possible to apply multiple credit notes to a single order?

I'm sure I've done this in the past, but haven't got any to try it with now.

I ask because there is a guy whinging on an Australian forum about Shapeways,saying they have issued him with multiple credit notes for various failed parts of his order and now he is going to have to spend $19.50 in postage each time to use them up.

I'm also pretty sure Shapeways will issue a refund instead of a credit not if you ask - can anyone confirm this ?

Tom
Re: Multiple credit notes against single order? [message #52277 is a reply to message #52276 ] Fri, 03 August 2012 21:03 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1171
Registered: August 2008
Go to my shop
Shapie Expert
moderator
Yes refunds are given if requested. Smile
And a single email to customer service with the voucher codes and they will happily combine them into one. Smile

Cheers!


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
icon8.gif  Re: Multiple credit notes against single order? [message #56103 is a reply to message #52277 ] Sun, 28 October 2012 12:13 UTC Go to previous messageGo to next message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
I have to say that the Shapeways refund policy is one of the MOST AWKWARD procedures I ever encountered in my business life.
Vouchers, Coupon Codes, all to be re-entered in the shapeways system, then manually to be applied against new orders - it is just HELL !
Look Amazon, Ebay, Paypal - refunds are automatically there within a SECOND .....
To me it seems like part of the business model, to buzz and confuse customers, that they might forget their credit..... sry to say that, but this is it in my view.
Simple Question: What reason is behind, if Shapeways issue a credit, why can´t this be automatically transferred to Paypal & Co. ?
Re: Multiple credit notes against single order? [message #56106 is a reply to message #56103 ] Sun, 28 October 2012 14:18 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2151
Registered: August 2008
Go to my shop
Shapie Expert
moderator
"Automatic"?

I would prefer the shop credit option. The general assumption is that you are going to re-order the model.
As far as forgetting whether you have a credit or not... If you have a credit due, it should be listed here: http://www.shapeways.com/credits
If you want the refund, I understand that you can simply email support@shapeways.com and have the money sent back to Paypal.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
icon8.gif  Re: Multiple credit notes against single order? [message #56107 is a reply to message #56106 ] Sun, 28 October 2012 14:32 UTC Go to previous message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
Thanks for your quick reply.
"Automatic" means, that the amount due (with a new order) is automatically drawn against the credit note (which is sitting somewhere in your account).

As of now, this is NOT the case - the customer always ha to remember, that there is a credit note, draw up your account info, retrieve the credit #, enter the credit# into the shapeway system, and hopefully only then your credit is used up...

I do have a credit of some 30.-- US$, ordered five minutes ago new products, and *oops* forgot to withdraw the credit note.
THIS is, what I clearly name AWKWARD procedure......

Most of your customers will NOT re-order the same product, due to the technical problems (i.e. thin wall), which might have caused the rejection.
Thus it makes no sense, to re-order the same and the same again.....

And that I am asked to send an email to your support, to manually get my credit note back into my Paypal account ....
THIS is, what I clearly name AWKWARD procedure too......


 
   
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