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icon8.gif  Order canceled with no refund and no email? [message #54756] Tue, 02 October 2012 19:21 UTC Go to next message
avatar wild8900  is currently offline wild8900
Messages: 2
Registered: February 2012
Go to my shop
Junior Member
After toiling away at my model for weeks, I finally upload it, tweak the size and order it. Payment went through and paypal confirmed the money. A week later, today, I check the order status here on shapeways and it says canceled. What the hell? My bank didn't get any refund, paypal has no balance but there is a credit on this shapeways account. Was I supposed to get an email explaining why my model was canceled? What the hell, shapeways? If it was canceled where is my refund? Is this a fluke or what?
Re: Order canceled with no refund and no email? [message #54757 is a reply to message #54756 ] Tue, 02 October 2012 19:27 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5563
Registered: September 2008
Go to my shop
Shapie Expert
I work here
You were supposed to get an email, but recently that part was broken. Email service, and they'll tell you all the details. Basically when your order is rejected, you get a gift code to try again. You want it back to your account, you have to contact service about that.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Order canceled with no refund and no email? [message #54758 is a reply to message #54757 ] Tue, 02 October 2012 19:29 UTC Go to previous messageGo to next message
avatar wild8900  is currently offline wild8900
Messages: 2
Registered: February 2012
Go to my shop
Junior Member
Thank you. Hopefully I get an explanation as to why it was canceled.
Re: Order canceled with no refund and no email? [message #54759 is a reply to message #54756 ] Tue, 02 October 2012 19:35 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5563
Registered: September 2008
Go to my shop
Shapie Expert
I work here
They will tell you why with a picture to explain.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

 
   
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