| No shipments, no updates, no responses. What does it take to get support?? [message #54202] Tue, 18 September 2012 03:52 UTC |
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I am waiting on 3 separate orders of WSF. One was supposed to ship almost 3 weeks ago, another was supposed to ship last week, and the last is scheduled to ship in a few days. Nothing has arrived and I have sent numerous messages inquiring about shipping updates and have gotten no responses. Can someone at Shapeways please PM me? I am growing extremely frustrated with the delays and lack of communication.
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| Re: No shipments, no updates, no responses. What does it take to get support?? [message #54211 is a reply to message #54204 ] Tue, 18 September 2012 11:13 UTC |
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Hi Erik,
Thank you for your message.
Gary has emailed you one hour ago, unfortunately we received an email failure that you were able to receive the email.
I will send you a PM with the copy of the email from Gary to you.
Kind regards,
Mitchell
Kind regards,
Mitchell Jetten
Customer Service Agent
Shapeways
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