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| Re: purple color on wsf? and sample kit fused? [message #53308 is a reply to message #53304 ] Wed, 29 August 2012 15:48 UTC |
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On the Sample kit... take a toothpick and see if it's just loose material that didn't get cleaned.
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: purple color on wsf? and sample kit fused? [message #53309 is a reply to message #53308 ] Wed, 29 August 2012 16:33 UTC |
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| stonysmith wrote on Wed, 29 August 2012 15:48 |
On the Sample kit... take a toothpick and see if it's just loose material that didn't get cleaned.
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thx worked ^^ haven't thought that the powder is pressed in that hard ^^ i wonder how they get the powder out of my other prints ^^ must this don all by hand by every model? i thought 90% of the powder will fall out if you take it out of the printer ^^
thx
[Updated on: Wed, 29 August 2012 18:53 UTC]
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| Re: purple color on wsf? and sample kit fused? [message #53312 is a reply to message #53304 ] Wed, 29 August 2012 17:07 UTC |
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The purple is confounding me. I wouldn't think the non-dyed parts would get close to dyed parts to transfer color?!? I'll see if anyone knows!
If the color is a problem, email CS to get it straightened out.
[Updated on: Wed, 29 August 2012 17:07 UTC]
The Mad Moder
michael@shapeways.com
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| Re: purple color on wsf? and sample kit fused? [message #53319 is a reply to message #53304 ] Wed, 29 August 2012 18:31 UTC |
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Hi 3gfisch,
| 3gfisch wrote on Wed, 29 August 2012 16:33 |
i wonder how they get the powder out of my other prints ^^ must this don all by hand by every model? i thought 90% of the powder will fall out if you take it out of the printer ^^
thx
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It would be great if the powder just fell out by itself! But no, we clean every part by hand, and sometimes a bit of powder will get stuck and stay there, so some loosening will get the part free, just as Stony suggested.
For the color though: that should not have happened!
Did you order a purple part too and maybe they touched in transport? It would be useful to know if under extreme heat or wet conditions the color transfered, so I am curious to know, as once it is dyed it is not supposed to transfer.
Regardless, we will fix it for you! So please feel free to email service@shapeways.com with the photo and we will happily reprint the part in WHITE!
Best,
Natalia
[Updated on: Wed, 29 August 2012 18:31 UTC]
Community Manager | Shapeways
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| Re: purple color on wsf? and sample kit fused? [message #53324 is a reply to message #53319 ] Wed, 29 August 2012 19:07 UTC |
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| natalia wrote on Wed, 29 August 2012 18:31 |
For the color though: that should not have happened!
Did you order a purple part too and maybe they touched in transport? It would be useful to know if under extreme heat or wet conditions the color transfered, so I am curious to know, as once it is dyed it is not supposed to transfer.
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Nop i ordered white, alumide and red parts and only by the small parts in one bag have a vew purple spots.
Reprint is not necessary because this are more or less experiments ^^ but a few cents off my next order will be better ^^
but this souldnt happen in future an especially not if someone buys this in my shop..
I will email..
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| Re: purple color on wsf? and sample kit fused? [message #53333 is a reply to message #53324 ] Wed, 29 August 2012 19:53 UTC |
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I guess they have a very stressed out octopus in the machine shop doing the unloading.
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purple color on wsf? and sample kit fused?
