| Help with shipped order issue [message #52771] Fri, 17 August 2012 16:56 UTC |
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I'm a wholesaler of a designer's items. I recently received an order that had missing parts in two different items. I've been dealing with a Shapeways rep who hasn't done anything about this in almost 3 weeks. In the meantime, I've paid for products I can't sell.
What other recourse do I have to get this issue resolved?
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| Re: Help with shipped order issue [message #52787 is a reply to message #52771 ] Fri, 17 August 2012 19:16 UTC |
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Well that's not good... Let me forward your post on to see what's going on. See if we can't get you fixed up.
The Mad Moder
michael@shapeways.com
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| Re: Help with shipped order issue [message #52791 is a reply to message #52771 ] Fri, 17 August 2012 20:09 UTC |
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Hi there,
We've forwarded your request to the service team, who should get back to you asap!
Edit: Gary from service has emailed you! Let us know if it has been fixed!
[Updated on: Fri, 17 August 2012 22:27 UTC]
Community Manager | Shapeways
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| Re: Help with shipped order issue [message #52797 is a reply to message #52791 ] Fri, 17 August 2012 22:51 UTC |
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Natalia - your influence must be awesome. I just heard from the person handling my claim and he is taking care of it, to my satisfaction. It could have been settled sooner, but I'm happy overall.
Thanks for your help!
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