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No unit options for STL [message #51829] Wed, 25 July 2012 12:37 UTC Go to next message
avatar {DF}  is currently offline {DF}
Messages: 84
Registered: January 2009
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Hello Shapeways team,

I have a co-creator model in my shop using a WRL file format for color printing. I decided to replace the WRL file with an STL file for use with the default Shapeways materials.

However, when I try to upload the STL file, I see no unit options to choose (mm, cm, inch). Then I am getting an error e-mail from Shapeways saying that "Your model is too big!" while I designed the model using mm as a unit.
Here is a screenshot:
index.php?t=getfile&id=18884&private=0
Any help would be welcome.


http://shpws.me/DWg
Re: No unit options for STL [message #51840 is a reply to message #51829 ] Wed, 25 July 2012 15:05 UTC Go to previous messageGo to next message
avatar opresco  is currently offline opresco
Messages: 165
Registered: April 2010
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Same thing happens when I update an STL file.

There's no units to choose from.

Then, after upload, I get stupid e-mails telling me that because I did not indicate
the units, the model was too large to print, so, Shapeways re-sized it,
to make it printable! Laughing

Then, when I go to the product's page, same message, + a warning
that I better check and make sure the new size suits me well Mad

This is extremely annoying and it should be fixed ASAP!

[Updated on: Wed, 25 July 2012 15:06 UTC]


cascador
Re: No unit options for STL [message #51841 is a reply to message #51840 ] Wed, 25 July 2012 15:17 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5107
Registered: September 2008
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Both are reported (co-creator no unit selector, and update no unit selector) and should be fixed asap


The Mad Moder
michael@shapeways.com
Re: No unit options for STL [message #51842 is a reply to message #51841 ] Wed, 25 July 2012 16:03 UTC Go to previous messageGo to next message
avatar {DF}  is currently offline {DF}
Messages: 84
Registered: January 2009
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Thank you! Smile


http://shpws.me/DWg
Re: No unit options for STL [message #51854 is a reply to message #51842 ] Wed, 25 July 2012 16:56 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Registered: June 2010
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In the meantime just as an fyi (workaround), with no units - updating a model for sure - is being treated as meters, just needs scaling to get to where you need it before uploading.

Re: No unit options for STL [message #51929 is a reply to message #51829 ] Thu, 26 July 2012 17:45 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 178
Registered: May 2010
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Oh, I just posted about this, but I guess it's already been noticed.


"I am just a humble servant with a message here for you"
Re: No unit options for STL [message #52084 is a reply to message #51829 ] Mon, 30 July 2012 14:33 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5107
Registered: September 2008
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This should be fixed now!


The Mad Moder
michael@shapeways.com
Re: No unit options for STL [message #52322 is a reply to message #52084 ] Mon, 06 August 2012 12:59 UTC Go to previous message
avatar {DF}  is currently offline {DF}
Messages: 84
Registered: January 2009
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Looks like it is working properly now. Thank you!


http://shpws.me/DWg

 
   
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