| Updating a 3D file [message #51705] Mon, 23 July 2012 17:16 UTC |
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I am having trouble understanding instructions on “MyEditPage”. First of all I clicked on “Update this 3D file” and I uploaded the repaired version of the model. Bearing in mind the word “Update”, I thought this would automatically replace the original version. But since it didn’t, I assume it’s there ‘behind’ the original file, so if I go back to “MyModelsPage”, and click on “Delete”, I will delete the original version of the file to reveal the repaired version. Which will automatically update the 360º rendered Icon, while keeping all the Photos and Video intact.
From what I have experienced when I was clearing out the other models last week, Delete is an irreversible procedure. So it would save me a lot of grief if someone could confirm this.
Regards, Tony.
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| Re: Updating a 3D file [message #51706 is a reply to message #51705 ] Mon, 23 July 2012 17:20 UTC |
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No you do not have to delete a model to update it.
It sometimes just takes a while.
Did you get the email that is was processed succesfully?
After this the file should be ok.
Ik think the rendering etc can take a little longer though.
Cheers.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Updating a 3D file [message #51708 is a reply to message #51706 ] Mon, 23 July 2012 17:23 UTC |
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Further: I recently had a revision to a drawing I wanted updating, but once the Order is accepted, that is it without any further revisions.
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| Re: Updating a 3D file [message #51721 is a reply to message #51706 ] Tue, 24 July 2012 00:02 UTC |
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I like the new layout shapeways changed to, but ever since this change, when I try to update a file, it no longer gives me the option to choose mm or cm and when I upload the file it gets rejected due to size issues. Uploading a new file works, but updating an existing file, the measurement option is not there.
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- Sal G -
My Website
www.sgcustomsilver.com
Facebook Page
www.facebook.com/SGCustomSilver
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| Re: Updating a 3D file [message #51734 is a reply to message #51721 ] Tue, 24 July 2012 06:52 UTC |
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It looks like the update model upload is treating the model measurement units as inches 
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| Re: Updating a 3D file [message #51736 is a reply to message #51734 ] Tue, 24 July 2012 09:06 UTC |
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| stop4stuff wrote on Tue, 24 July 2012 06:52 |
It looks like the update model upload is treating the model measurement units as inches
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Not nice. It's already tricky enough to scale a model to, say 1/87 (HO railroad scale), without having to additionally convert it from metric to Imperial units.
Greetings
Karl Heinz
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| Re: Updating a 3D file [message #51737 is a reply to message #51736 ] Tue, 24 July 2012 09:08 UTC |
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No worries, we'll file a bug report.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Updating a 3D file [message #51738 is a reply to message #51737 ] Tue, 24 July 2012 09:14 UTC |
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I already sent Natalia an email with this and a couple of other little bugs.
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| Re: Updating a 3D file [message #51744 is a reply to message #51737 ] Tue, 24 July 2012 10:46 UTC |
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Thanks. but in the meantime I went ahead and uploaded the file as a completely new file and was able to order my items.
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- Sal G -
My Website
www.sgcustomsilver.com
Facebook Page
www.facebook.com/SGCustomSilver
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| Re: Updating a 3D file [message #51763 is a reply to message #51706 ] Tue, 24 July 2012 13:40 UTC |
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Hi Virtox,
Thank you for taking an interest in my problem, I admire your work - particularly the Gyros. I don't want a 3D print, the reason I'm updating the file is to replace the rendered 360º view of a model in my shop, which shows damage on the original file. Attached is a screen-grab of "MyEditPage" as it is (and for a few days now), with the original file and the up-dated file. What I want to know is, if I go back to My Models Page and click on 'Delete' will that delete the original file and revel the up-dated file?
Tony.
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| Re: Updating a 3D file [message #51770 is a reply to message #51763 ] Tue, 24 July 2012 14:23 UTC |
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If you click on delete, the entire thing will delete and all you will be left with is the rest of your models excluding this one. Updating the model has always worked, but it looks like theres an issue going on at the moment. I get the same too.. What I did to work around this is I uploaded the model as if it we're a new model and the 3d view showed up fine, but updating an existing model is where the issues at for right now...
[Updated on: Tue, 24 July 2012 14:26 UTC]
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- Sal G -
My Website
www.sgcustomsilver.com
Facebook Page
www.facebook.com/SGCustomSilver
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| Re: Updating a 3D file [message #51792 is a reply to message #51770 ] Tue, 24 July 2012 18:23 UTC |
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Thanks for that Sal, you have saved me a lot of grief.
Tony.
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| Re: Updating a 3D file [message #51793 is a reply to message #51792 ] Tue, 24 July 2012 18:40 UTC |
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After a dit of digging, without the 'Units of measurement' dropdown, the updated file actualally uploads as meters, Shapeways software sees that the model is too big for the printers and assumes that the units should be inches so converts the model to inches - upshot is, until a fix is in place, rescale the model in your software to 0.001 (if originally modelled as mm) before upload.
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| Re: Updating a 3D file [message #51832 is a reply to message #51770 ] Wed, 25 July 2012 14:12 UTC |
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Can I just double check with you regarding the details of your delete disaster. Please see attached "MyEditPage", there are two files uploaded.
One is the original file and the other is the up-dated version of the file. Was that how it was for you? Because my theory is that if I "Delete", I will leave the up-dated file in place (along with the photos and my video). Can you confirm if you had two file present.
Regards, Tony. to Sal G.
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| Re: Updating a 3D file [message #51834 is a reply to message #51832 ] Wed, 25 July 2012 14:25 UTC |
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If you delete an item, you delete that item from your shop. It does not take you back to the previous version. When you update a model, the previous version is gone. So if you hit the delete button, the entire item will be deleted, and you'll have to re-upload the version that you want.
The Mad Moder
michael@shapeways.com
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| Re: Updating a 3D file [message #51848 is a reply to message #51834 ] Wed, 25 July 2012 16:36 UTC |
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Hi Youknowwho4eva,
I'm not sure if you have seen my attachment "MyEditPage" which shows the two files together - the original and the up-dated files. Which posses the question, will delete just take out the original file and leave the up-dated file?
Regards, Tony.
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| Re: Updating a 3D file [message #51850 is a reply to message #51848 ] Wed, 25 July 2012 16:48 UTC |
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Yes I saw, that is a log for you to see your updates. If you hit delete, it deletes the item. Every associated file, image, description, will be deleted. You will go to My Models, and it will be gone completely. Currently there is no way to revert to a previous upload.
The Mad Moder
michael@shapeways.com
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| Re: Updating a 3D file [message #51852 is a reply to message #51851 ] Wed, 25 July 2012 16:50 UTC |
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Deleting the model also removes any history you may have wanted to keep about the prior model's sales, etc.
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: Updating a 3D file [message #51861 is a reply to message #51852 ] Wed, 25 July 2012 18:09 UTC |
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Thanks Stony,
That is pretty drastic deleting, I came so close to doing it. Thanks to everyone who has warned me. I'll wait till Shapeways puts it right.
Regards, Tony.
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| Re: Updating a 3D file [message #51862 is a reply to message #51861 ] Wed, 25 July 2012 18:20 UTC |
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It is not drastic deleting, it is just deleting the model - if you click the [x] button from 'My Models' you get a warning first that you are about to delete the model.
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| Re: Updating a 3D file [message #51868 is a reply to message #51848 ] Wed, 25 July 2012 20:18 UTC |
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Yeah Ive always gotten the same as in your "My Edit Page". It displays two files because it is only showing you a history of your updates. If you delete the model it will not revert back to the previous file, it will completely remove that model from your shop.
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- Sal G -
My Website
www.sgcustomsilver.com
Facebook Page
www.facebook.com/SGCustomSilver
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| Re: Updating a 3D file [message #51874 is a reply to message #51736 ] Wed, 25 July 2012 23:36 UTC |
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| Dragoman wrote on Tue, 24 July 2012 09:06 |
| stop4stuff wrote on Tue, 24 July 2012 06:52 |
It looks like the update model upload is treating the model measurement units as inches
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Not nice. It's already tricky enough to scale a model to, say 1/87 (HO railroad scale), without having to additionally convert it from metric to Imperial units.
Greetings
Karl Heinz
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I've uploaded my file some minutes ago and reported that also as major bug.
That currently prevents any update of my models since all are in metric data.
Woody64
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| Re: Updating a 3D file [message #51888 is a reply to message #51868 ] Thu, 26 July 2012 08:14 UTC |
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Hi Sal,
I will leave it as it is till Shapeways cures the problem. Thanks for all your help.
Tony.
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