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Updating a 3D file [message #51705] Mon, 23 July 2012 17:16 UTC Go to next message
avatar tonyo'neill  is currently offline tonyo'neill
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I am having trouble understanding instructions on “MyEditPage”. First of all I clicked on “Update this 3D file” and I uploaded the repaired version of the model. Bearing in mind the word “Update”, I thought this would automatically replace the original version. But since it didn’t, I assume it’s there ‘behind’ the original file, so if I go back to “MyModelsPage”, and click on “Delete”, I will delete the original version of the file to reveal the repaired version. Which will automatically update the 360 rendered Icon, while keeping all the Photos and Video intact.
From what I have experienced when I was clearing out the other models last week, Delete is an irreversible procedure. So it would save me a lot of grief if someone could confirm this.
Regards, Tony.
Re: Updating a 3D file [message #51706 is a reply to message #51705 ] Mon, 23 July 2012 17:20 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
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No you do not have to delete a model to update it.

It sometimes just takes a while.
Did you get the email that is was processed succesfully?
After this the file should be ok.
Ik think the rendering etc can take a little longer though.

Cheers.


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Re: Updating a 3D file [message #51708 is a reply to message #51706 ] Mon, 23 July 2012 17:23 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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Further: I recently had a revision to a drawing I wanted updating, but once the Order is accepted, that is it without any further revisions.
Re: Updating a 3D file [message #51721 is a reply to message #51706 ] Tue, 24 July 2012 00:02 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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I like the new layout shapeways changed to, but ever since this change, when I try to update a file, it no longer gives me the option to choose mm or cm and when I upload the file it gets rejected due to size issues. Uploading a new file works, but updating an existing file, the measurement option is not there.


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Re: Updating a 3D file [message #51734 is a reply to message #51721 ] Tue, 24 July 2012 06:52 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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It looks like the update model upload is treating the model measurement units as inches Confused
Re: Updating a 3D file [message #51736 is a reply to message #51734 ] Tue, 24 July 2012 09:06 UTC Go to previous messageGo to next message
avatar Dragoman  is currently offline Dragoman
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stop4stuff wrote on Tue, 24 July 2012 06:52

It looks like the update model upload is treating the model measurement units as inches Confused


Not nice. It's already tricky enough to scale a model to, say 1/87 (HO railroad scale), without having to additionally convert it from metric to Imperial units.

Greetings
Karl Heinz
Re: Updating a 3D file [message #51737 is a reply to message #51736 ] Tue, 24 July 2012 09:08 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
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No worries, we'll file a bug report.


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Re: Updating a 3D file [message #51738 is a reply to message #51737 ] Tue, 24 July 2012 09:14 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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I already sent Natalia an email with this and a couple of other little bugs.
Re: Updating a 3D file [message #51744 is a reply to message #51737 ] Tue, 24 July 2012 10:46 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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Thanks. but in the meantime I went ahead and uploaded the file as a completely new file and was able to order my items.


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Re: Updating a 3D file [message #51763 is a reply to message #51706 ] Tue, 24 July 2012 13:40 UTC Go to previous messageGo to next message
avatar tonyo'neill  is currently offline tonyo'neill
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Hi Virtox,
Thank you for taking an interest in my problem, I admire your work - particularly the Gyros. I don't want a 3D print, the reason I'm updating the file is to replace the rendered 360º view of a model in my shop, which shows damage on the original file. Attached is a screen-grab of "MyEditPage" as it is (and for a few days now), with the original file and the up-dated file. What I want to know is, if I go back to My Models Page and click on 'Delete' will that delete the original file and revel the up-dated file?
Tony.

Re: Updating a 3D file [message #51770 is a reply to message #51763 ] Tue, 24 July 2012 14:23 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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If you click on delete, the entire thing will delete and all you will be left with is the rest of your models excluding this one. Updating the model has always worked, but it looks like theres an issue going on at the moment. I get the same too.. What I did to work around this is I uploaded the model as if it we're a new model and the 3d view showed up fine, but updating an existing model is where the issues at for right now...

[Updated on: Tue, 24 July 2012 14:26 UTC]


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Re: Updating a 3D file [message #51792 is a reply to message #51770 ] Tue, 24 July 2012 18:23 UTC Go to previous messageGo to next message
avatar tonyo'neill  is currently offline tonyo'neill
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Thanks for that Sal, you have saved me a lot of grief.
Tony.
Re: Updating a 3D file [message #51793 is a reply to message #51792 ] Tue, 24 July 2012 18:40 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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After a dit of digging, without the 'Units of measurement' dropdown, the updated file actualally uploads as meters, Shapeways software sees that the model is too big for the printers and assumes that the units should be inches so converts the model to inches - upshot is, until a fix is in place, rescale the model in your software to 0.001 (if originally modelled as mm) before upload.

Re: Updating a 3D file [message #51832 is a reply to message #51770 ] Wed, 25 July 2012 14:12 UTC Go to previous messageGo to next message
avatar tonyo'neill  is currently offline tonyo'neill
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Can I just double check with you regarding the details of your delete disaster. Please see attached "MyEditPage", there are two files uploaded.
One is the original file and the other is the up-dated version of the file. Was that how it was for you? Because my theory is that if I "Delete", I will leave the up-dated file in place (along with the photos and my video). Can you confirm if you had two file present.
Regards, Tony. to Sal G.

Re: Updating a 3D file [message #51834 is a reply to message #51832 ] Wed, 25 July 2012 14:25 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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If you delete an item, you delete that item from your shop. It does not take you back to the previous version. When you update a model, the previous version is gone. So if you hit the delete button, the entire item will be deleted, and you'll have to re-upload the version that you want.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
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Re: Updating a 3D file [message #51848 is a reply to message #51834 ] Wed, 25 July 2012 16:36 UTC Go to previous messageGo to next message
avatar tonyo'neill  is currently offline tonyo'neill
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Hi Youknowwho4eva,
I'm not sure if you have seen my attachment "MyEditPage" which shows the two files together - the original and the up-dated files. Which posses the question, will delete just take out the original file and leave the up-dated file?
Regards, Tony.

Re: Updating a 3D file [message #51850 is a reply to message #51848 ] Wed, 25 July 2012 16:48 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Yes I saw, that is a log for you to see your updates. If you hit delete, it deletes the item. Every associated file, image, description, will be deleted. You will go to My Models, and it will be gone completely. Currently there is no way to revert to a previous upload.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Updating a 3D file [message #51851 is a reply to message #51848 ] Wed, 25 July 2012 16:48 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Tony,

The information is there as information only. The two lines are there as a record for you if you were to use an incremental naming system for your files - maybe a previous one was better so you'd know what the file name was from the upload and update information shown on the model page and be able to replace the model with the better one - deleting the model deletes the model and no going back - for want of a better explaination, you'd be deleting the model number from Shapeways system (the model number is in the URL for the model page)

Paul

[edit] overlapped/ninja'd with/by Mike Confused

[Updated on: Wed, 25 July 2012 16:50 UTC]

Re: Updating a 3D file [message #51852 is a reply to message #51851 ] Wed, 25 July 2012 16:50 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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Deleting the model also removes any history you may have wanted to keep about the prior model's sales, etc.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Updating a 3D file [message #51861 is a reply to message #51852 ] Wed, 25 July 2012 18:09 UTC Go to previous messageGo to next message
avatar tonyo'neill  is currently offline tonyo'neill
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Thanks Stony,
That is pretty drastic deleting, I came so close to doing it. Thanks to everyone who has warned me. I'll wait till Shapeways puts it right.
Regards, Tony.
Re: Updating a 3D file [message #51862 is a reply to message #51861 ] Wed, 25 July 2012 18:20 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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It is not drastic deleting, it is just deleting the model - if you click the [x] button from 'My Models' you get a warning first that you are about to delete the model.

Re: Updating a 3D file [message #51868 is a reply to message #51848 ] Wed, 25 July 2012 20:18 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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Yeah Ive always gotten the same as in your "My Edit Page". It displays two files because it is only showing you a history of your updates. If you delete the model it will not revert back to the previous file, it will completely remove that model from your shop.


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- Sal G -
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Re: Updating a 3D file [message #51874 is a reply to message #51736 ] Wed, 25 July 2012 23:36 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
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Dragoman wrote on Tue, 24 July 2012 09:06

stop4stuff wrote on Tue, 24 July 2012 06:52

It looks like the update model upload is treating the model measurement units as inches Confused


Not nice. It's already tricky enough to scale a model to, say 1/87 (HO railroad scale), without having to additionally convert it from metric to Imperial units.

Greetings
Karl Heinz


I've uploaded my file some minutes ago and reported that also as major bug.

That currently prevents any update of my models since all are in metric data.

Woody64


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Re: Updating a 3D file [message #51888 is a reply to message #51868 ] Thu, 26 July 2012 08:14 UTC Go to previous message
avatar tonyo'neill  is currently offline tonyo'neill
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Hi Sal,
I will leave it as it is till Shapeways cures the problem. Thanks for all your help.
Tony.

 
   
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