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order status still in production [message #50910] Fri, 06 July 2012 12:46 UTC Go to next message
avatar abite  is currently offline abite
Messages: 48
Registered: February 2012
Go to my shop
Member
I made an order on June 23th, and its expected ship date said July 4th.
However, its status is still "in production".
I have sent several emails to service@shapeways.com, but couldn't get the clear answer.
Order no.: 126135
The order was made by my client, and I ran into trouble with him now for its schedule.

Anyone, please let me know what its status now is.
Re: order status still in production [message #50915 is a reply to message #50910 ] Fri, 06 July 2012 13:03 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5407
Registered: September 2008
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Shapie Expert
I work here
What's the material? If it's WSF or silver, those materials are about a week behind right now. Also, if your in the Americas, everything was closed here in the US on the 4th, and as far as I know, any Western Hemisphere order goes through the US. So if you order wasn't WSF or Silver I'd expect it either today or Monday. But I'll check with CS to see what's going on.

After talking to CS: Alright I talked with Mitchell, he has emailed you since your post. When emailing CS allow up to 24 hours for them to reply. As you'll see, there was a quality issue with your print, so they are reprinting and should be shipping out Monday!

[Updated on: Fri, 06 July 2012 13:59 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com
Re: order status still in production [message #50923 is a reply to message #50915 ] Fri, 06 July 2012 14:33 UTC Go to previous message
avatar abite  is currently offline abite
Messages: 48
Registered: February 2012
Go to my shop
Member
Dear Youknowwho4eva,

I appreciate it. Yes, I received a reply from him with the clear status. Also, I pretty thank Mitchell for all the care.

 
   
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