| Forum email notifications broke [message #48139] Wed, 09 May 2012 19:41 UTC |
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Sometime in the last few days, new posts to forum posts and subscribed sub-forums do not trigger an email notification.
(and no, it is nothing to do with spam filters - those who need to know, just ask and I'll share how my spam filters work)
[Updated on: Tue, 29 May 2012 09:50 UTC]
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| Re: Forum email notifications broke [message #48175 is a reply to message #48139 ] Thu, 10 May 2012 08:34 UTC |
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Strange, I seem to be getting all email notifications from the forum.
So to be clear, you get no email message from the forum at all, or just the specific scenarios you posted?
(i.e. new topics in subscribed sub-forums and posts to subscribed topics?)
Thanks,
Stijn
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Forum email notifications broke [message #48183 is a reply to message #48139 ] Thu, 10 May 2012 10:23 UTC |
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Weird. Test PM sent
Stupid question though..
Are all settings on http://www.shapeways.com/account
correct?
[Updated on: Thu, 10 May 2012 10:25 UTC]
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Forum email notifications broke [message #48184 is a reply to message #48183 ] Thu, 10 May 2012 10:33 UTC |
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Yep, that was the first thing I checked when I noticed email notifications weren't coming through.
And I turned them off, saved, then turned them all back on again then saved.
[Updated on: Thu, 10 May 2012 10:35 UTC]
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| Re: Forum email notifications broke [message #48185 is a reply to message #48184 ] Thu, 10 May 2012 10:49 UTC |
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Just me replying from an alternate account 
And the password reset for this account didn't come through either, I used another method to do that 
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| Re: Forum email notifications broke [message #48187 is a reply to message #48185 ] Thu, 10 May 2012 11:04 UTC |
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ignore this, just testing something
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| Re: Forum email notifications broke [message #48208 is a reply to message #48200 ] Thu, 10 May 2012 16:09 UTC |
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The issue definately looks like it is with all forms of forum notification to my email account as Joost has sent an email to me from service@shapeways.com (the same email address as forum notifications come via) and that came through fine.
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| Re: Forum email notifications broke [message #48209 is a reply to message #48208 ] Thu, 10 May 2012 17:16 UTC |
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And the newsletter came through fine from shapeways@shapways.com
Just the forum stuff... any ideas yet?
Again chucking the idea out there because it has worked before... flush the server cache?
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| Re: Forum email notifications broke [message #48246 is a reply to message #48209 ] Fri, 11 May 2012 08:46 UTC |
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Any news yet?
Uploaded and printable model messages are not coming through either.
Can someone check the SendGrid applications, as it seems to be only messages that come via SendGrid that are not getting through.
Cheers,
Paul
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| Re: Forum email notifications broke [message #48251 is a reply to message #48246 ] Fri, 11 May 2012 10:55 UTC |
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It is now confirmed by my hosting company that they do not use SendGrid, so Shapeways, please look into this matter and let me know what is going on.
Cheers,
Paul
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| Re: Forum email notifications broke [message #48270 is a reply to message #48251 ] Fri, 11 May 2012 16:23 UTC |
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SendGrid support have said emails should be coming through fine, just waiting on a report for the last email they sent through.
Paul
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| Re: Forum email notifications broke [message #48364 is a reply to message #48270 ] Mon, 14 May 2012 10:43 UTC |
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Woot!
It turned out to be an issue with SendGrid's system and seems to be fixed now - waits for all the messages stuck in their queue to flood through 
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| Re: Forum email notifications broke [message #48417 is a reply to message #48364 ] Tue, 15 May 2012 06:53 UTC |
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Oh well, back to the doldrums for me... something is still broken and no messages are getting through... 
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| Re: Forum email notifications broke [message #48759 is a reply to message #48630 ] Tue, 22 May 2012 14:49 UTC |
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| stopee wrote on Fri, 18 May 2012 08:00 |
ignore me, just testing
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same as
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| Re: Forum email notifications broke [message #48826 is a reply to message #48759 ] Wed, 23 May 2012 21:40 UTC |
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Turns out this is a simple issue, with a simple solution... so now please will someone take stop4stuff.com email addresses off of Shapeways SendGrid bounce list. Two weeks is plenty long enough!
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| Re: Forum email notifications broke [message #49016 is a reply to message #48965 ] Mon, 28 May 2012 09:05 UTC |
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still broke - any news of when this issue will get fixed or am I just talking to myself?????
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| Re: Forum email notifications broke [message #49032 is a reply to message #49016 ] Mon, 28 May 2012 18:00 UTC |
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well it seems that I may still be talking to myself, but others may be listening... conversation is two way guys, please let me know wtf is going on
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| Re: Forum email notifications broke [message #49037 is a reply to message #49032 ] Mon, 28 May 2012 19:00 UTC |
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They are not getting notifications about your posts, obviously. ^_^
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| Re: Forum email notifications broke [message #49039 is a reply to message #49037 ] Mon, 28 May 2012 19:38 UTC |
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Very funny - not!
This issue has been going on since I started this thread, emails from Shapeways that use the SendGrid service, i.e. forum notifications, PM notifications, uploaded model notifications, model printable notifications, Yipee! You've sold a Model notificatons and Model cancelled notification (there may be more but I forget) are not coming through.
My incoming email does not come through an ISP.
My incoming email does not get filtered.
I have total control over my whitelist.
My hosting company have confirmed no incoming emails from SendGrid
SendGrid have confirmed Shapeways have my domain on their bounce list.
All in all your comment is counter-active to resolving the issue.
Having said that, today some email notifications have come through today that are 3 days old, I am still waiting for a cancellation message with image for a client's model that has some issues... perhaps now you may understand that this issue can affect anyone and is an important issue.
Once the issue is resolved the information will be here as a reference should anyone else suffer in the same way and perhaps the issue will be resolved more quickly than the 19 days.that this has been going on for me.
Paul
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| Re: Forum email notifications broke [message #49043 is a reply to message #49039 ] Mon, 28 May 2012 21:44 UTC |
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If mail that Shapeways sends to you is bouncing then a mail server between Shapeways and your machine is not working the way it should. The details of this will be in the message notifies the bounce. You could email Shapeways to find out what the problem is, but you won't get a reply until the problem is fixed.
Since this has been going on some time my guess is that you and/or your hosting company has got yourself into some anti-spam black-list. If it is the one I have had dealings with than getting out can be a long and frustrating process.
The best advice would be to contact Shapeways IT people using a non-email channel and ask them what is going on.
Bill Bedford
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| Re: Forum email notifications broke [message #49051 is a reply to message #49043 ] Tue, 29 May 2012 06:46 UTC |
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Bill, the issue lays with Shapeways email solution for sending out automated emails as noted above (a service called SendGrid), regular emails to and from service@shapeways.com are not effected. I have been in communication with Ralph & Mitchell at Shapeways regarding this issue.
After communicating with my hosting company and SendGrid, we established that for whatever reason my email addresses are (or were) on Shapeways SendGrid bounce list and need to be removed, again as mentioned before.
Some automated notifications are coming through to my email address attached to this account, but not to the email address attached to my other account.
The reason behind my email addresses being on the bounce list has not yet been established, but it could be one of 3 reasons.
1 - I am pro-active in reporting spam and getting my email addresses removed from whatever mail lists the spam comes from.
2 - At some point there was an outage at my hosting company and messages sent via SendGrid genuinely bounced back.
3 - (most likely) on May 14th, SendGrid support stated that email from Shapeways to me was stuck in their queueing system. It is probable that this jam caused messages to be bounced back to Shapeways and my email addresses to be placed on Shapeways SendGrid bounce list.
The simple solution is to remove my email addresses from the bounce list 
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| Re: Forum email notifications broke [message #49057 is a reply to message #49051 ] Tue, 29 May 2012 10:55 UTC |
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The bounce list will be a list of addresses that ARE bouncing, rather than SHOULD bounce.
What you need to see is one of the bounce messages that Shapeways have received. This will give you the error code, either 5.X.X or 4.X.X, the reason for the bounce and the server that issued the bounce. From this you can work out what is going wrong and who to complain to.
Bill Bedford
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| Re: Forum email notifications broke [message #49058 is a reply to message #49057 ] Tue, 29 May 2012 11:03 UTC |
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Thanks for the info, however now that Mitchell has removed my email addresses from Shapeways SendGrid bounce list, normal service has been resumed.
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Hey Paul,
Sorry for the late response. I've just looked through our logs, and it seems that all emails that shapeways.com are trying to send to your email address are being dropped by our system, because you are currently on their bounce list. So, you will be needing to contact them and ask them to delete your address from their bounce list to get this fixed.
Regards,
Andrei
SendGrid Support Engineer
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