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Currently experiencing upload delays [message #48738] Mon, 21 May 2012 15:43 UTC
avatar bartv  is currently offline bartv
Messages: 1670
Registered: December 2007
Go to my shop
Senior Member
Hey all,

we're sorry, but we're currently experiencing a delay in the processing of some model uploads. A set of models from the last few weeks needs reprocessing because their 3D images were never rendered.

Any uploads done earlier today (including our 'easy co-creators' and API uploads) can be delayed by up to 8 hours. This impacts both the validation of the files (non-manifold checks etc), rendering of the 3D images and calculation of price quotes.

All new uploads will be fine.

If you have already deleted a model that now gets reprocessed, you will receive an error message which you can safely ignore.

We'll post an update to this message once things are back to normal again.


[Updated on: Mon, 21 May 2012 15:58 UTC]

Community Manager Europe | Shapeways

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