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Trouble using credit to pay [message #47287] Fri, 20 April 2012 21:43 UTC Go to next message
avatar tiradi  is currently offline tiradi
Messages: 3
Registered: March 2012
Go to all my models
Junior Member
Hi I received credit note for an incorrectly shipped item. There are several numbers on the credit note, but I have no idea how to apply this credit to the item I am trying to purchase. I tried using all of the number on my "Credit note" on the coupon section in the confirmation screen, but none of them applied the credit. How do I use this?
Re: Trouble using credit to pay [message #47288 is a reply to message #47287 ] Fri, 20 April 2012 21:52 UTC Go to previous messageGo to next message
avatar tiradi  is currently offline tiradi
Messages: 3
Registered: March 2012
Go to all my models
Junior Member
Sorry nevermind I think I answered my own question.
Re: Trouble using credit to pay [message #47379 is a reply to message #47287 ] Mon, 23 April 2012 14:11 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
Messages: 55
Registered: October 2010
Go to my shop
Member
I work here
Hi,

Could you please let me know if the problem you had has been solved? If not, please send an email to service@shapeways.com and ask for Christel.

Thanks and good luck!
Re: Trouble using credit to pay [message #47384 is a reply to message #47379 ] Mon, 23 April 2012 16:40 UTC Go to previous message
avatar tiradi  is currently offline tiradi
Messages: 3
Registered: March 2012
Go to all my models
Junior Member
The problem was me. I thought that the email I had was saying that I had credit with Shapeways. But shortly after I posted that question I received an email from paypal saying that I was receiving a refund. So it was me who misunderstood.

 
   
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