|Production Error [message #44797] Fri, 02 March 2012 18:49 UTC
The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.
I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the order....so I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.
I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.
I suppose besides all this story I have two questions:
1. Is there anyway to contact someone in a US office by phone?
2. Does shapeways even offer a rushed shipment, at least in these circumstances?