| Payment problems [message #44336] Wed, 22 February 2012 21:48 UTC |
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On February 9th I ordered a small pendant in stainless steel. On February 10th my bank transfered the money of this order, but on the 20th i got a payment reminder and my order is still listed under "payment pending"?
Order Nr is 93548
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| Re: Payment problems [message #44337 is a reply to message #44336 ] Wed, 22 February 2012 21:55 UTC |
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Aurek,
Please email service@shapeways with your order number and any payment info such as confirmation numbers. They'll get you fixed up.
The Mad Moder
michael@shapeways.com
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| Re: Payment problems [message #44342 is a reply to message #44337 ] Wed, 22 February 2012 22:02 UTC |
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that is what I tried, but i got this error:
"his message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: service@shapeways.com"
that's why I'm posting the problem here.
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| Re: Payment problems [message #44371 is a reply to message #44336 ] Thu, 23 February 2012 13:05 UTC |
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Hi Aurek,
I will sent an email to my colleague from the Financial Department and ask her if she can have a look at this for you. I will contact you again by email as soon as I have received a feedback about this from her.
Kindly,
Christel
Customer Service Agent
Shapeways
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| Re: Payment problems [message #44421 is a reply to message #44336 ] Fri, 24 February 2012 09:07 UTC |
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Hi Aurek,
I have just sent you an email about this 
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