Sometimes it feels like paying shop owners is low on the priorities list. The numbers are constantly changing, payment is rarely paid on the 15th, normally 16th or 17th and what I get paid often doesn't add up with what's in the excel document.

Last month I tried to find some combination of payments that would add exactly add up to what I was paid, but I could only find a sum which was slightly greater or slightly lower than what I was paid.

Very confusing!

It's a pain trying to run a business when the numbers I am going to be paid keep changing. I find it hard to muster the enthusiasm to develop on Shapeways sometimes, it used to be a joy!

Kindest Regards,

Jack

[Updated on: Tue, 17 April 2012 06:31 UTC]

Oooh, I love ShapeWaysPayDays

Thanks guys!

[Updated on: Wed, 18 April 2012 15:42 UTC]

[Updated on: Wed, 18 April 2012 20:08 UTC]

[Updated on: Wed, 16 May 2012 06:43 UTC]

Yes, I got paid the exact same amount as last month

This was supposed to be paid on the 15th, it was a day late.

The numbers are supposed to be correct, but the amounts which have been paid are different to the numbers.

This whole system system seems to have broken down, I have little trust anymore even in the spreadsheet, the rest of the numbers in the new calculator are wrong, the amounts paid are wrong and the payment is late.

I much prefered the old Shapeways 3 years ago, sure it was simpler, but it WORKED which as a customer/co-partner with a shop was all that mattered to me.

The worst thing you can do when you have an issue like this is start giving out dates for when things will be corrected, with anything like this you can get unknown spanners in the works and missing a deadline you have set reduces trust and moral.

Kindest Regards,

Jack

[Updated on: Wed, 16 May 2012 07:46 UTC]

Thanks all for confirming, all info has been forwarded and the proper people have been alerted.
(Might take a few hours till US wakes up)

So far it seems like an honest (but stupid ) mistake in payments.
And it looks like the new front-end has some minor issues, which I am sure will be fixed very soon.

But so far I have seen no sign that the order overview figures would be wrong.

And rest assured, in my 3 years as shop owner, all inconsistencies have ALWAYS been solved to full satisfaction.

Let's try to see it as growing pains?
(going from tens/hundreds of shop owners and (manual) payments to automated thousands(?) requires system upgrades )

And as far as I can tell, payments were made on the 15th ? (US time)

Cheers,

Stijn

[Updated on: Wed, 16 May 2012 09:10 UTC]

Well, this is embarrassing. It looks like we spoke too soon.

While we knew there would be a few discrepancies in reporting (and individuals were alerted), we were not anticipating to payout the incorrect amounts. My sincere apologies.

Here's what happened:
1.We submitted last month's sheet to paypal, instead of this month. So, as some of you have noticed, you got paid the exact same payment as last month.
2.On your shop 'My Sales Page', the figures are not matching up.

Here's how we will fix it TODAY:
We are submitting THIS month's payment to paypal and paying the difference.The end result is that TODAY everyone will have the correct May payment amount in their paypal account.

My Sales Page: The figures on your payments page will reflect the correct amounts.

We feel very silly indeed, so while the finance team is fixing the amounts, I am taking out all our collective frustration on the Shapeways bunny:



(thanks to Stephan Witte for the pic)

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[Updated on: Wed, 16 May 2012 15:20 UTC]