| Very long production time [message #43818] Sat, 11 February 2012 03:19 UTC |
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So, I've placed my order, and a few days later I got a notice that it was "in production." But it's been there for 5 days. Surely it doesn't take 5 days to print a $20 item. As I have received no shipping information (or product) I assume it hasn't been mailed out.
Is this usual?
http://fracturedmesh.blogspot.com/ - my 3d modeling blog
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| Re: Very long production time [message #43829 is a reply to message #43818 ] Sat, 11 February 2012 08:02 UTC |
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'In Production' status can mean the time period for when your file was sent to the printers to when Shapeways are ready to dispatch. Shapeways uses production partners for most materials, meaning your 3D model file can be printed on a different continent along with a batch of others. The printed model are sent back to Shapeways for sorting & distribution.
Looking at the Material Status it seems that there was a hiccup with WSF prints which has put them behind a bit.
Which material did you order in?
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| Re: Very long production time [message #43843 is a reply to message #43842 ] Sat, 11 February 2012 18:57 UTC |
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Not sure where you got Denmark from, Shapeways started out in The Netherlands (aka Holland). And for sure, Shapeways have offices in NYC (USA), but ordered prints may come from Europe or the USA (or maybe elsewhere?) head to their distribution point (USA or NL) to be sorted and shipped out to customers. Yes, it may take a bit longer than other online services, but the big advantage is the reduction in cost that Shapeways can get for their customers by being a middle-man.
Did you email Shapeways Customer Services, service@shapeways.com for a progress report yet?
Paul
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| Re: Very long production time [message #43846 is a reply to message #43843 ] Sat, 11 February 2012 20:31 UTC |
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Ah, I thought they were in Denmark. My bad. Yes, I did send them a notice via customer service form, but I haven't heard anything back yet.
http://fracturedmesh.blogspot.com/ - my 3d modeling blog
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| Re: Very long production time [message #43848 is a reply to message #43846 ] Sat, 11 February 2012 20:58 UTC |
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Cool - You should get a reply on Monday, Shapeways Customer Services operate on workdays (Mon-Fri)
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| Re: Very long production time [message #44062 is a reply to message #43848 ] Wed, 15 February 2012 10:06 UTC |
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Yup, received a reply, AND a tracking number. Good to go now.
http://fracturedmesh.blogspot.com/ - my 3d modeling blog
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