| Discounted order rejected [message #41252] Thu, 05 January 2012 13:39 UTC |
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Hi there,
I ordered a big something with the 20,11% discount. Unfortunately it turns out to be rejected by the 3rd of january. It is a pity that now I have to reorder it by paying the regular price of this part. Is there any change to solve this in a way that satisfies both of us?
Charlotte
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| Re: Discounted order rejected [message #41254 is a reply to message #41252 ] Thu, 05 January 2012 14:03 UTC |
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Charlotte, What was the reason for rejection?
The Mad Moder
michael@shapeways.com
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| Re: Discounted order rejected [message #41258 is a reply to message #41254 ] Thu, 05 January 2012 15:03 UTC |
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Hi youknowwho4eva,
the reason was for one part 'Thin walls : < 0.7 ' and for an other part 'Multiple shells, where there shouldn't be.' (This is an assembly)
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| Re: Discounted order rejected [message #41259 is a reply to message #41256 ] Thu, 05 January 2012 15:06 UTC |
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Hi Bart,
Mitchell is trying to help me out with a small compensation right now, but since the difference is $300 I'm not too happy with this situation. 
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| Re: Discounted order rejected [message #41263 is a reply to message #41259 ] Thu, 05 January 2012 15:31 UTC |
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Hi Charlotte,
Have you read my email?
I have send you a new coupon with a compensation for the inconvenience.
Please let me know.
Kind regards,
Mitchell Jetten
Customer Service Agent
Shapeways
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| Re: Discounted order rejected [message #41265 is a reply to message #41263 ] Thu, 05 January 2012 15:38 UTC |
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Hi Mitchell,
Thanks for helping me out by upgrading the coupon. Hopefully the model is ok now 
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