| My file does not upload [message #41048] Mon, 02 January 2012 09:37 UTC |
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I followed the instructions, and i exported several models to different extensions, all in which are in the list of the uploadable extensions.
for some reason I get an answer that my model does not upload.
Any Helpers?
Attached an example of a file
maybe not the best example, because its a bit thin, but the rest are ok
Attachment: Platot.dae
(Size: 804.11KB, Downloaded 11 time(s))
[Updated on: Mon, 02 January 2012 09:38 UTC]
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| Re: My file does not upload [message #41053 is a reply to message #41048 ] Mon, 02 January 2012 11:40 UTC |
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I'm getting an error to when ever i try to upload "The fileformat of your object cannot be processed by our software. Please investigate the problem and try again."
I guess upload is broken, is there anyone in today at Shapeways to fix it????
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| Re: My file does not upload [message #41064 is a reply to message #41048 ] Mon, 02 January 2012 15:20 UTC |
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Yeah, something seems to be wrong with uploading. I've had the problem since December 31,2011. I though it was due to overload from people trying to beat the deadline for the discount. However, I still haven't been able to upload anything. I even try several different file formats than STL.
Hope it get's fixed after all the Shapeways team recover from their New Year's eve hang overs.
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| Re: My file does not upload [message #41070 is a reply to message #41048 ] Mon, 02 January 2012 18:02 UTC |
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Hey everyone,
This has been fixed now! We're very sorry for the bug.
Please try uploading again.
you can consider it a a y2012 bug 
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| Re: My file does not upload [message #41073 is a reply to message #41070 ] Mon, 02 January 2012 19:35 UTC |
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It still doesn't work for me. I have an .obj file inside a Zip and it can't process.
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| Re: My file does not upload [message #41079 is a reply to message #41070 ] Mon, 02 January 2012 20:40 UTC |
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Nope, still getting the following error:
This web page is not available
The connection to www.shapeways.com was interrupted.
My file is 5mb, but a smaller <1mb file uploaded fine.
I think your php timeout got reset or is being calculated incorrectly.
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| Re: My file does not upload [message #41082 is a reply to message #41079 ] Mon, 02 January 2012 21:01 UTC |
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Yes, definitely related to file size and timeouts.
I just zipped my 5mb stl file to 600K, and it uploaded fine.
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| Re: My file does not upload [message #41083 is a reply to message #41082 ] Mon, 02 January 2012 21:20 UTC |
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Hi guys, if you can give me details on which browsers and operating systems you're using, I'll be sure to get our dev team on the case!
Community Manager | Shapeways
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| Re: My file does not upload [message #41084 is a reply to message #41083 ] Mon, 02 January 2012 21:28 UTC |
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I'm using Chrome, version 16.0.912.63 m on Windows XP.
Ok, I just tried the large file using IE 8, and it uploaded fine. Looks like the problem is only with the Chrome. But, it has been working fine before December 31st, 2011.
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| Re: My file does not upload [message #41104 is a reply to message #41084 ] Tue, 03 January 2012 03:55 UTC |
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Ah I'm with chrome on XP too (17.0.963.12 dev-m) so this is Chrome problem ? To the best of my knowledge it's not updated itself recently.
Tom
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