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My file does not upload [message #41048] Mon, 02 January 2012 09:37 UTC Go to next message
avatar iMike91  is currently offline iMike91
Messages: 3
Registered: January 2012
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I followed the instructions, and i exported several models to different extensions, all in which are in the list of the uploadable extensions.

for some reason I get an answer that my model does not upload.

Any Helpers?

Attached an example of a file

maybe not the best example, because its a bit thin, but the rest are ok

  • Attachment: Platot.dae
    (Size: 804.11KB, Downloaded 15 time(s))

[Updated on: Mon, 02 January 2012 09:38 UTC]

Re: My file does not upload [message #41053 is a reply to message #41048 ] Mon, 02 January 2012 11:40 UTC Go to previous messageGo to next message
avatar Tbmod  is currently offline Tbmod
Messages: 12
Registered: July 2011
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I'm getting an error to when ever i try to upload "The fileformat of your object cannot be processed by our software. Please investigate the problem and try again."

I guess upload is broken, is there anyone in today at Shapeways to fix it????
Re: My file does not upload [message #41064 is a reply to message #41048 ] Mon, 02 January 2012 15:20 UTC Go to previous messageGo to next message
avatar elchan  is currently offline elchan
Messages: 9
Registered: October 2011
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Yeah, something seems to be wrong with uploading. I've had the problem since December 31,2011. I though it was due to overload from people trying to beat the deadline for the discount. However, I still haven't been able to upload anything. I even try several different file formats than STL.

Hope it get's fixed after all the Shapeways team recover from their New Year's eve hang overs.
Re: My file does not upload [message #41070 is a reply to message #41048 ] Mon, 02 January 2012 18:02 UTC Go to previous messageGo to next message
avatar Mary.Huang  is currently offline Mary.Huang
Messages: 27
Registered: June 2011
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I work here
Hey everyone,
This has been fixed now! We're very sorry for the bug.
Please try uploading again.

you can consider it a a y2012 bug Wink
Re: My file does not upload [message #41073 is a reply to message #41070 ] Mon, 02 January 2012 19:35 UTC Go to previous messageGo to next message
avatar Giga Bread  is currently offline Giga Bread
Messages: 16
Registered: August 2011
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It still doesn't work for me. I have an .obj file inside a Zip and it can't process.
Re: My file does not upload [message #41079 is a reply to message #41070 ] Mon, 02 January 2012 20:40 UTC Go to previous messageGo to next message
avatar elchan  is currently offline elchan
Messages: 9
Registered: October 2011
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Nope, still getting the following error:

This web page is not available
The connection to www.shapeways.com was interrupted.

My file is 5mb, but a smaller <1mb file uploaded fine.
I think your php timeout got reset or is being calculated incorrectly.
Re: My file does not upload [message #41082 is a reply to message #41079 ] Mon, 02 January 2012 21:01 UTC Go to previous messageGo to next message
avatar elchan  is currently offline elchan
Messages: 9
Registered: October 2011
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Yes, definitely related to file size and timeouts.
I just zipped my 5mb stl file to 600K, and it uploaded fine.
Re: My file does not upload [message #41083 is a reply to message #41082 ] Mon, 02 January 2012 21:20 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
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Hi guys, if you can give me details on which browsers and operating systems you're using, I'll be sure to get our dev team on the case!


Community Manager | Shapeways

Re: My file does not upload [message #41084 is a reply to message #41083 ] Mon, 02 January 2012 21:28 UTC Go to previous messageGo to next message
avatar elchan  is currently offline elchan
Messages: 9
Registered: October 2011
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I'm using Chrome, version 16.0.912.63 m on Windows XP.
Ok, I just tried the large file using IE 8, and it uploaded fine. Looks like the problem is only with the Chrome. But, it has been working fine before December 31st, 2011.
Re: My file does not upload [message #41104 is a reply to message #41084 ] Tue, 03 January 2012 03:55 UTC Go to previous message
avatar Tbmod  is currently offline Tbmod
Messages: 12
Registered: July 2011
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Ah I'm with chrome on XP too (17.0.963.12 dev-m) so this is Chrome problem ? To the best of my knowledge it's not updated itself recently.

Tom

 
   
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