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Who do I contact about faulty model?

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Who do I contact about faulty model? [message #40492] Mon, 19 December 2011 19:52 UTC Go to next message
avatar HLW  is currently offline HLW
Messages: 0
Registered: October 2011
Go to all my models
Junior Member
I got my order from shapeways, much quicker than expected, thanks! But one of the models is faulty I think, it looks like there is an extra bit on it that shouldn't be there, who do I contact about this, Shapeways or the Shop Owner?
Re: Who do I contact about faulty model? [message #40494 is a reply to message #40492 ] Mon, 19 December 2011 20:30 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 6716
Registered: September 2008
Go to my shop
Shapie Expert
I work here
You should contact service@shapeways.com with your order number and pictures

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

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