Home » Community » It arrived! » Full Color Toon Figure Re-Print (Pics)
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Full Color Toon Figure Re-Print (Pics) [message #39467] Tue, 29 November 2011 11:30 UTC Go to next message
avatar Brian123  is currently offline Brian123
Messages: 63
Registered: March 2010
Go to my shop
Member
UPDATE:

I received a re-print after putting in a complaint of the print shown below (quoted).

Click here to view new photos in a post below

The model was re-printed and shipped quickly, I'm very pleased with the results. Though, I never received an explanation why the bad print was shipped. Compared to the re-print, the first one was embarrassing to show people.

Quote:

Just got a model I worked on in the mail today, but compared to prints from the past, this seems like a downgrade. Could be quality control or the new processing.

Issues:
Whites are better, no doubt, but the model feels rough compared to the past. More grain in the overall color, as if white powder has been rubbed into the color (noticeable in dark gray). First time print lines are really noticeable, even compared to similar sized prints. Like the color was effected in each layer, like a dirty print head in old fashioned printer, not just unavoidable stair stepping.

What makes it worse is the splotchy, lighter areas of the colors, as circled below. Like it was rubbed off.

Past Prints:
Compared to the past, this print comes off like it was from an old cheap inkjet printer with bad print head causing consistency issues.

Photos of my other two prints:

My first 3D print: http://www.shapeways.com/model/109483/

My 2nd print, a similar sized toon character print: http://www.shapeways.com/model/127035/toon_fox__personal_pro ject_.html?gid=sg37497

What was great about the print in the above link:
I was really wowed me when got that print. The colors were rich, even and deep, no grain to it. It has an overall smoother finish. The print layer are not as noticeable, or more consistent without effecting color evenness, so they are well hidden. The head on this character is smaller than my new print below, yet really doesn't show layering as much as the new print.

Up to Standards?
Is this typical of the new quality for full color sandstone. I'm afraid to order my next print, a larger, more colorful character. I don't want another print with splotchy color, oddly more grain to it, and color effected by layering. I'd almost take the old process over this, even if it meant slightly off whites and darker.

Images Below:
So you can see print layers are oddly noticeable on the head and gray areas. Maybe if it was printed laying on its back. I know stair stepping will always be there, but it seems to be effecting color evenness this time. Also, in the 3rd set of images, not circled, a really odd mark on the top of the right arm too.

Conclusion:
Is this not up to Shapeways standards? Should it be reprinted? Seems like a downgrade in overall quality compared to the past.

Also: A friend just received her copy of this same print
My friend just got her copy today, doesn't seem to have nearly the same issues as mine, her color is more even, less splotches and print lines from first glance. Photo of her copy: http://dl.dropbox.com/u/3240743/DSCF6809.jpg


http://brianharris.amstudentblog.com/temp/kiki-print-1.jpg

http://brianharris.amstudentblog.com/temp/kiki-print-2.jpg

http://brianharris.amstudentblog.com/temp/kiki-print-3.jpg

http://brianharris.amstudentblog.com/temp/kiki-print-4.jpg




[Updated on: Thu, 15 December 2011 21:43 UTC]

Re: Full Color Sandstone Quality Disappointing (Pics) [message #39468 is a reply to message #39467 ] Tue, 29 November 2011 11:36 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1141
Registered: August 2008
Go to my shop
Senior Member
moderator
That doesn't look right!

Best to contact service@shapeways.com with your ordernr, short description of problem and one or two photo's clealry showing the problem.
\
They will sort you out in no-time!
(give or take the holiday madness)


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Full Color Sandstone Quality Disappointing (Pics) [message #39469 is a reply to message #39468 ] Tue, 29 November 2011 11:48 UTC Go to previous messageGo to next message
avatar Brian123  is currently offline Brian123
Messages: 63
Registered: March 2010
Go to my shop
Member
virtox wrote on Tue, 29 November 2011 11:36

That doesn't look right!

Best to contact service@shapeways.com with your ordernr, short description of problem and one or two photo's clealry showing the problem.
\
They will sort you out in no-time!
(give or take the holiday madness)




Thanks for helping confirm my concern about this print. I'll contact them, thank you.

Also, my friend posted her copy here:
http://www.shapeways.com/forum/index.php?t=msg&th=7257&a mp;start=0&

I'm glad her copy looks pretty good.

I wonder, does Shapeways do all their color prints in the same facility? Mine was shipped from New York, as I live in California, while my friend lives 3 miles from Shapeways in the Netherlands. Could her print been made at another location?
Re: Full Color Sandstone Quality Disappointing (Pics) [message #39470 is a reply to message #39467 ] Tue, 29 November 2011 12:01 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1141
Registered: August 2008
Go to my shop
Senior Member
moderator
I am not sure about FCS production and how many suppliers there are for that.
But yes, Shapeways is expanding to production on two continents so that could account for printing variations.


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Full Color Sandstone Quality Disappointing (Pics) [message #39481 is a reply to message #39470 ] Tue, 29 November 2011 14:29 UTC Go to previous messageGo to next message
avatar Henrieke  is currently offline Henrieke
Messages: 8
Registered: November 2011
Go to all my models
Junior Member
(split in 2 parts because of the number of pictures)

Here are some better photos of my figurine (the one located in NL), to show a comparison with Brian's. Mine definitely doesn't have as many issues as his. I ordered mine a few days later but we recieved them on the same day.

index.php?t=getfile&id=12372&private=0

As you can see it looks pretty smooth, the colors are nice and clean. One eartip got slightly damaged but I already expected that to happen, it's less than on his figurine though.

His:
http://brianharris.amstudentblog.com/temp/kiki-print-1.jpg



Mine:
http://img822.imageshack.us/img822/8587/20110114dscf6884.jpg

His:
http://brianharris.amstudentblog.com/temp/kiki-print-2.jpg



Mine:
http://img713.imageshack.us/img713/3624/20110114dscf6869.jpg http://img339.imageshack.us/img339/4933/20110114dscf6886.jpg

His:
http://brianharris.amstudentblog.com/temp/kiki-print-3.jpg

The only place where some smudging appears on mine is on the right side of the muzzle and nose, but it's not nearly as noticable on his figurine. At first I didn't notice at all. One issue on mine that there is a white speck on the eye, however, luckily it's in such a place that it looks like it's supposed to be there. (the 'eyeshine' in the right eye).

http://img846.imageshack.us/img846/4479/20110114dscf6916.jpg


http://www.henriekegoorhuis.nl
Re: Full Color Sandstone Quality Disappointing (Pics) [message #39482 is a reply to message #39481 ] Tue, 29 November 2011 14:31 UTC Go to previous messageGo to next message
avatar Henrieke  is currently offline Henrieke
Messages: 8
Registered: November 2011
Go to all my models
Junior Member
The layering is hardly visible. It's the most visible on the back, the belly looks completely smooth. Ofcourse it depends on the light, but even when I hold it in direct sunlight so you see the layering the most, it's still pretty subtle:

http://img696.imageshack.us/img696/2679/20110114dscf6906.jpg

http://img820.imageshack.us/img820/8580/20110114dscf6907.jpg

http://img526.imageshack.us/img526/903/20110114dscf6911.jpg

So all in all I'm very happy with my figurine! I hope Brian's problems get resolved and that we can work a bit on the model so the next one turns out even better.

http://img16.imageshack.us/img16/7804/20110114dscf6892.jpg


http://www.henriekegoorhuis.nl
Re: Full Color Sandstone Quality Disappointing (Pics) [message #39540 is a reply to message #39482 ] Tue, 29 November 2011 20:39 UTC Go to previous messageGo to next message
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
Go to my shop
Senior Member
I work here
Hey guys, just a heads up that I moved this thread over to the "It Arrived" section.

@Brian123 please keep us posted on what the support team says!


Community Manager | Shapeways

Re: Full Color Sandstone Quality Disappointing (Pics) [message #39567 is a reply to message #39540 ] Wed, 30 November 2011 08:39 UTC Go to previous messageGo to next message
avatar Brian123  is currently offline Brian123
Messages: 63
Registered: March 2010
Go to my shop
Member
Thanks Henrieke for taking the time to post those, really helpful. I just sent an e-mail to Shapeways about the issues, I hope they also agree they can do better than my print, especially after seeing your copy.

I'll post updates when I get them.

Re: Full Color Sandstone Quality Disappointing (Pics) [message #39885 is a reply to message #39567 ] Tue, 06 December 2011 19:38 UTC Go to previous messageGo to next message
avatar Brian123  is currently offline Brian123
Messages: 63
Registered: March 2010
Go to my shop
Member
It's being reprinted : -)

I got a response Wednesday that a compliant was filed right away so the production facility can have a look at it.

Today, Tuesday morning, I received an e-mail that a new order is in production. So I guess the production facility agreed and started a new print.

Didn't get to hear their thoughts, but glad a new print is on its way : )

Re: Full Color Sandstone Quality Disappointing (Pics) [message #39891 is a reply to message #39885 ] Tue, 06 December 2011 22:06 UTC Go to previous messageGo to next message
avatar RuggedBear  is currently offline RuggedBear
Messages: 15
Registered: November 2011
Go to all my models
Junior Member
Excellent. Hope the reprint is ok
Re: Full Color Sandstone Quality Disappointing (Pics) [message #40327 is a reply to message #39467 ] Thu, 15 December 2011 20:52 UTC Go to previous messageGo to next message
avatar Brian123  is currently offline Brian123
Messages: 63
Registered: March 2010
Go to my shop
Member
Re-print arrived. Shocked Wow, night and day, very pleased Very Happy . Color is more accurate (Darker, Solid, Even, no Marks). Pictures will probably speak for themselves.


New print:

index.php?t=getfile&id=12706&private=0



Comparison: Print lines are rougher on the back of the new one, but near perfect on the front, where it counts, so I'm happy with the quality. (For best comparison, view photo full size with 2nd link at bottom of post)

index.php?t=getfile&id=12707&private=0



New print mixed in with various toys. Fits in well.

index.php?t=getfile&id=12708&private=0

[Updated on: Thu, 15 December 2011 20:53 UTC]

Re: Full Color Sandstone Quality Disappointing (Pics) [message #40383 is a reply to message #40327 ] Fri, 16 December 2011 21:33 UTC Go to previous message
avatar ana  is currently offline ana
Messages: 765
Registered: October 2008
Go to my shop
Senior Member
I work here
Wow, exciting. I'm really happy everything worked out for you! Smile


Community Manager | Shapeways


 
   
Previous Topic:Silver Heart Pendant
Next Topic:Spinnoloids Abstract Peacock pendant