Home » Support » 3D Design » Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38464] Sat, 12 November 2011 19:35 UTC Go to next message
avatar salsag8r  is currently offline salsag8r
Messages: 6
Registered: July 2011
Go to my shop
Junior Member
I'm using 3DS max to design my piece. When I export to a .DAE file I get a warning about "Turned Edges". I have no idea what this means and have never seen it before.

When I try to upload the file I get this message from Shapeways "Unfortunately, we were not able to process and thus print your product. The error message was:
Your object has not the correct size.

The size is 3.81 x 0.00 x 0.00 cm / 1.50 x 0.00 x 0.00 inch.
We can only produce designs from 0.25 x 0.25 x 0.25 cm / 0.098 x 0.098 x 0.098 inch up to 70.00 x 38.00 x 58.00 cm / 27.56 x 14.96 x 22.83 inch (h x w x d).
Please rescale it. "

My model has correct dimensions in 3ds max of 3.81 x 3.81 x .35 cm and I have reset x-form and ran the STL check and everything seems good. Normals are correct and I'm trying to print it solid.

Does anyone have any suggestions?

[Updated on: Sat, 12 November 2011 19:59 UTC]

Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38475 is a reply to message #38464 ] Sun, 13 November 2011 03:58 UTC Go to previous messageGo to next message
avatar salsag8r  is currently offline salsag8r
Messages: 6
Registered: July 2011
Go to my shop
Junior Member
I found a bunch of overlapping vertices in the model. I have fixed them and tried resubmitting it, but still get the same error message saying that my piece has length, but no width or depth.

I have attached the new file if anyone is interested (same model just a different size). I have also emailed customer support. Hopefully someone can help.

Thank you.

[Updated on: Sun, 13 November 2011 03:58 UTC]

Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38483 is a reply to message #38475 ] Sun, 13 November 2011 08:38 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
Messages: 1162
Registered: August 2008
Go to my shop
Senior Member
Did you try to convert the model into an editable mesh or into an editable poly?


So many things to design, so little time...
Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38493 is a reply to message #38483 ] Sun, 13 November 2011 17:28 UTC Go to previous messageGo to next message
avatar salsag8r  is currently offline salsag8r
Messages: 6
Registered: July 2011
Go to my shop
Junior Member
It currently is an editable poly, I tried exporting while it was an editable mesh as well and still got the same results.
Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38516 is a reply to message #38493 ] Mon, 14 November 2011 06:45 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
Messages: 1162
Registered: August 2008
Go to my shop
Senior Member
I imported it in 3DS Max, there was a small face missing. I added it and it did not change anything: I had the same issue than you...
Quote:

1.27 x 0.00 x 0.00 cm

As I never used dae, I exported the model in STL and strangely it's uploading properly.
You can try that (or I can send you the stl if you prefer).
But anyways, I have no explanation why the dae fails while the stl works... Sad


So many things to design, so little time...
Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38528 is a reply to message #38516 ] Mon, 14 November 2011 13:14 UTC Go to previous messageGo to next message
avatar salsag8r  is currently offline salsag8r
Messages: 6
Registered: July 2011
Go to my shop
Junior Member
Thanks for that. Can I export to STL from Max? I didn't see it as an export option. I could try .OBJ and see if that works better.

Only a month ago I uploaded a different project using .DAE and it worked flawlessly. I don't know what changed.
Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38541 is a reply to message #38528 ] Mon, 14 November 2011 16:35 UTC Go to previous message
avatar Magic  is currently offline Magic
Messages: 1162
Registered: August 2008
Go to my shop
Senior Member
Yes, "StereoLitho (*.STL)" is available in the export formats from 3DS Max. But you are right: perhaps you could try other formats to see if they work better...


So many things to design, so little time...

 
   
Previous Topic:Download free textures and 3d models
Next Topic:Color Printing texture problem

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.