| Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38464] Sat, 12 November 2011 19:35 UTC |
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I'm using 3DS max to design my piece. When I export to a .DAE file I get a warning about "Turned Edges". I have no idea what this means and have never seen it before.
When I try to upload the file I get this message from Shapeways "Unfortunately, we were not able to process and thus print your product. The error message was:
Your object has not the correct size.
The size is 3.81 x 0.00 x 0.00 cm / 1.50 x 0.00 x 0.00 inch.
We can only produce designs from 0.25 x 0.25 x 0.25 cm / 0.098 x 0.098 x 0.098 inch up to 70.00 x 38.00 x 58.00 cm / 27.56 x 14.96 x 22.83 inch (h x w x d).
Please rescale it. "
My model has correct dimensions in 3ds max of 3.81 x 3.81 x .35 cm and I have reset x-form and ran the STL check and everything seems good. Normals are correct and I'm trying to print it solid.
Does anyone have any suggestions?
[Updated on: Sat, 12 November 2011 19:59 UTC]
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| Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38475 is a reply to message #38464 ] Sun, 13 November 2011 03:58 UTC |
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I found a bunch of overlapping vertices in the model. I have fixed them and tried resubmitting it, but still get the same error message saying that my piece has length, but no width or depth.
I have attached the new file if anyone is interested (same model just a different size). I have also emailed customer support. Hopefully someone can help.
Thank you.
[Updated on: Sun, 13 November 2011 03:58 UTC]
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| Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38483 is a reply to message #38475 ] Sun, 13 November 2011 08:38 UTC |
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Did you try to convert the model into an editable mesh or into an editable poly?
So many things to design, so little time...
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| Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38493 is a reply to message #38483 ] Sun, 13 November 2011 17:28 UTC |
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It currently is an editable poly, I tried exporting while it was an editable mesh as well and still got the same results.
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| Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38528 is a reply to message #38516 ] Mon, 14 November 2011 13:14 UTC |
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Thanks for that. Can I export to STL from Max? I didn't see it as an export option. I could try .OBJ and see if that works better.
Only a month ago I uploaded a different project using .DAE and it worked flawlessly. I don't know what changed.
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| Re: Weird Upload Issue: Model is 3.8 cm x 0 cm x 0 cm [message #38541 is a reply to message #38528 ] Mon, 14 November 2011 16:35 UTC |
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Yes, "StereoLitho (*.STL)" is available in the export formats from 3DS Max. But you are right: perhaps you could try other formats to see if they work better...
So many things to design, so little time...
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