| UPS shipping notifications? [message #35226] Tue, 27 September 2011 06:52 UTC |
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I received a delivery yesterday, the 'Your model has been shipped' email arrived on Friday, but there was no UPS tracking email notification, luckily, UPS delivered just before I went out.
I also received more 'Your model has been shipped' email notifications yesterday (4 models I ordered), but again there's no UPS tracking email.
Is this part of the changes to streamline the delivery process or has something gone awry?
Cheers,
Paul
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| Re: UPS shipping notifications? [message #35228 is a reply to message #35226 ] Tue, 27 September 2011 07:52 UTC |
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I do get all the individual model shipping emails.
But for my last three orders, only the first got a UPS tracking email.
The my orders page also does not show UPS nrs for latest orders.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: UPS shipping notifications? [message #35229 is a reply to message #35226 ] Tue, 27 September 2011 08:02 UTC |
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I've had a similar thing happen, with two orders now not having UPS tracking numbers emailed out.
Contacting customer service I got a tracking number for my most recent order, fortunately the package had already arrived, but I still needed to see who had signed for it.
Shapeways need to sort out this aspect of the delivery process ASAP.
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| Re: UPS shipping notifications? [message #35231 is a reply to message #35226 ] Tue, 27 September 2011 08:42 UTC |
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Ditto, I had a notification from Shapeways on Friday 23rd, but nothing from UPS. On Monday 26th at 1330, regular as clockwork, the UPS man arrived, but there had been no tracking email from UPS.
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| Re: UPS shipping notifications? [message #35274 is a reply to message #35226 ] Tue, 27 September 2011 19:43 UTC |
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Yep, I also got two orders shipped on the 22nd for which I did not get a tracking email.
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| Re: UPS shipping notifications? [message #35277 is a reply to message #35274 ] Tue, 27 September 2011 20:18 UTC |
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same here, out of my past 10 orders, 3 ups shipping notifications where send..
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| Re: UPS shipping notifications? [message #35326 is a reply to message #35277 ] Wed, 28 September 2011 13:58 UTC |
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Same here. Never got UPS-Notifications. Luckily there is almost always someone in our house. 
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| Re: UPS shipping notifications? [message #35500 is a reply to message #35326 ] Fri, 30 September 2011 05:22 UTC |
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Echoing everyone else. Got my order in last week, just showed up out of the blue, no UPS notice at all. The Shapeways "your model has been shipped" notice came through as usual. Thankfully my dad was home at the time to collect the parcel.
Made me very happy to get something after my first exam, but also very shocked at how Shapeways is continuing their trend of releasing bug after bug after bug, and now it's even happening in the delivery system. Creepy, though I'm glad my models got here safe and sound. Just, please, don't leave us in the dark again. There's nothing worse than missing a parcel and having to wait a whole extra day for it.
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| Re: UPS shipping notifications? [message #36634 is a reply to message #35226 ] Fri, 14 October 2011 09:31 UTC |
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I noticed that although we are still not getting shipping notifications a link to UPS website to track the parcel has appeared in the "My Orders" section.
However for the last order, which I was notified was being shipped yesterday, that field is blank.
I assume it has been shipped but don't know whether to wait in for it today or not - we will see if anything arrives!
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 Re: UPS shipping notifications? [message #37383 is a reply to message #35226 ] Wed, 26 October 2011 14:41 UTC |
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I just now received a mail that my product was shipped. After looking into "My Orders" this morning and still seeing "In production", I immediately looked there now and to my surprise there was a tracking number for the first time! I clicked it and what did I see: UPS tried to DELIVER my shipment 4 hours BEFORE that mail! 
Guys, can you please and once and for all fix that notification thing! It is really annoying!
Thomas
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| Re: UPS shipping notifications? [message #37417 is a reply to message #37383 ] Thu, 27 October 2011 01:16 UTC |
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Hey Thomas,
We are in the prices of working on finer grain notification of product status.
Apologies for the frustrations as we get it into place.
Thanks for you patience.
Duann Scott, Designer Evangelist, Shapeways
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| Re: UPS shipping notifications? [message #37436 is a reply to message #37417 ] Thu, 27 October 2011 07:18 UTC |
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Hi Duann,
It may not be the Shapeways process notifications that are at fault here.
As far as I can tell it has been over a month now with no UPS shipping notifications be sent to buyers... this can cause the buyer to face re-delivery charges by UPS.
This effects not only us designers waiting for our products, but all buyers.
The information on the shipping support page is wrong "You will receive a UPS tracking email once we have shipped your order. You can use this email to track your package. It also has the UPS details of your order in it should there be any issues with the UPS delivery.", imo, this information should be updated with the current state of affairs so that all buyers are in the know.
Paul
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| Re: UPS shipping notifications? [message #37443 is a reply to message #37436 ] Thu, 27 October 2011 10:48 UTC |
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Hey Paul.
I received notification of a delivery last week, so maybe it is being solved?
Duann Scott, Designer Evangelist, Shapeways
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| Re: UPS shipping notifications? [message #37448 is a reply to message #37443 ] Thu, 27 October 2011 11:26 UTC |
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| duann wrote on Thu, 27 October 2011 10:48 |
Hey Paul.
I received notification of a delivery last week, so maybe it is being solved?
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The UPS tracking notification email or the Shapeways shipping email?
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| Re: UPS shipping notifications? [message #37470 is a reply to message #37449 ] Thu, 27 October 2011 16:05 UTC |
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Cool, I await my latest shipping + tracking notifications with anticipation 
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| Re: UPS shipping notifications? [message #37805 is a reply to message #37470 ] Wed, 02 November 2011 20:30 UTC |
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Latest news:
Shapeways shipping rmail.
UPS tracking number in My Orders
No UPS tracking email 
(and its nothing to do with me using IE8.0)
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| Re: UPS shipping notifications? [message #37815 is a reply to message #37805 ] Wed, 02 November 2011 22:53 UTC |
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Some with me.
Clicking on the tracking number on the order page takes you to the UPS tracking page.
[Updated on: Wed, 02 November 2011 22:53 UTC]
Bill Bedford
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| Re: UPS shipping notifications? [message #37958 is a reply to message #37917 ] Fri, 04 November 2011 17:37 UTC |
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Customs? What kind of joke is this?
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| Re: UPS shipping notifications? [message #38001 is a reply to message #37958 ] Sat, 05 November 2011 10:39 UTC |
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Its no joke stannum, apparently customs do random checks on inter-EU packages... its either that or someone along the line in handling the package caused a 'sniffer' alarm to go off, or the models' titles were truncated enough on the paperwork to cause suspicion as it looks like my delivery was earmarked before it left The Netherlands.
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| Re: UPS shipping notifications? [message #38102 is a reply to message #35226 ] Mon, 07 November 2011 09:52 UTC |
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Have email notifications gone forever now or is this still a temporary glitch ?
It would be nice to know one way or the other.........
Tom
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| Re: UPS shipping notifications? [message #38107 is a reply to message #38001 ] Mon, 07 November 2011 11:05 UTC |
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chuffin, blinking, blerdy customs have been sitting on my delivery since Thursday and won't likely release it before the end of today... the reason from UPS is "random inter-EU package inspection"... aaaarrrrggg
[/rant]
@teebee, who knows? Last month SW CS told me i'd get a UPS notification and never did, Duann says his notifications were OK... just randomness I guess.
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| Re: UPS shipping notifications? [message #38108 is a reply to message #38107 ] Mon, 07 November 2011 11:27 UTC |
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I've not had a e-mail notification for a couple of months now - is anyone getting them ? I was under the impression these came from UPS itself not Shapeways so the problem may be at their end or due to something Shapeways have done.
It's not been a major problem for me, just annoying as on one case the orders page was not updated with the tracking no until after it had arrived.
Seeing as how we are now paying for these deliveries I feel cheated not getting all I'm paying for !
Tom
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| Re: UPS shipping notifications? [message #38167 is a reply to message #38108 ] Tue, 08 November 2011 15:10 UTC |
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Before you got emails (one per box) from UPS with a tracking code and not very descriptive ones from SW (one per item in the box and not saying if for a customer or you, no tracking code). At some point, the plain ones became even less useful (item name was missing altogether) but that was back to "normal" (names still cut too short and no unique ID). Next SW mails stopped. The UPS mail was not sent either, but the code was avaliable from order listing.
Quick version: random. Blame the bugs?
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| Re: UPS shipping notifications? [message #38172 is a reply to message #38167 ] Tue, 08 November 2011 15:46 UTC |
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funnily enough, in My Orders, tracking codes have been appearing when there were previously none... there were a few before and with the ones that were missing I always got a UPS tracking notification.
Oh and UK customs are a bunch of numpties for holding up my Shapeways delivery for 5 days... they didn't even open it to inspect the contents!!!
[Updated on: Tue, 08 November 2011 15:47 UTC]
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| Re: UPS shipping notifications? [message #38175 is a reply to message #38172 ] Tue, 08 November 2011 15:55 UTC |
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p'rhaps your parcel didn't smell the one they were looking for......
Bill Bedford
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| Re: UPS shipping notifications? [message #38176 is a reply to message #38175 ] Tue, 08 November 2011 16:02 UTC |
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lol... but the contents might start to smell soon... all will be revealed 
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