| It Prints then it Won't [message #34738] Tue, 20 September 2011 23:38 UTC |
 |
|
|
I just got a notice that one of the items I sold from my store was rejected. The thing is I have printed it and it came out perfectly. I printed it in transparent detail, the customer ordered it in Black detail. Does this happen a lot?
|
|
|
|
|
| Re: It Prints then it Won't [message #34760 is a reply to message #34738 ] Wed, 21 September 2011 05:09 UTC |
 |
|
|
Yep. A quick email to customer support usually sorts this out for me though.
|
|
|
| Re: It Prints then it Won't [message #35155 is a reply to message #34738 ] Mon, 26 September 2011 17:19 UTC |
|
|
Yes to the first question and no, emails didn't help me in my situation. It was simply "explained" to me that I got lucky and that changes in production, blah, blah, blah, meant that it couldn't be printed again.
That was fine if I was ordering the item but if a customer ordered it I was NOT happy!
Glenn
Glenn ------ My Website Third Dimension Jewellery
|
|
|
| Re: It Prints then it Won't [message #35160 is a reply to message #34738 ] Mon, 26 September 2011 17:30 UTC |
|
|
To a large extent this is one of the things that's been driving me to rely less on direct customer sales from my Shapeways shop and more down the "I buy it myself" and resell it later direction.
Tom
|
|
|
| Re: It Prints then it Won't [message #35171 is a reply to message #34738 ] Mon, 26 September 2011 18:16 UTC |
|
|
And don't forget the twist...
Your model was successfully printed fives time and delivered to the customers as well as myself, but then subsequently reported as unprintable (it happened with WSF as the only availalbe material)... the reason, a bit of powder binding up the rings in a chain maille piece 
|
|
|
| Re: It Prints then it Won't [message #35204 is a reply to message #34738 ] Mon, 26 September 2011 22:09 UTC |
|
|
@Tom, yes, that's more what I'm leaning toward as well, but my Shapeways store still makes more sales than I do outside it...
Glenn
Glenn ------ My Website Third Dimension Jewellery
|
|
|
| Re: It Prints then it Won't [message #35209 is a reply to message #34738 ] Mon, 26 September 2011 22:50 UTC |
|
|
For me it's gone the other way, Shapeways stores sales have gone badly down since the beginning of summer. Things I think have contributed to this are many models being rejected as well as reports on the model railroading forums of poor finish on FUD items.
This one Ebay item has made me more this month than my markup fees http://www.ebay.com/itm/120774968568
To me, having so many models rejected not only frustrates our potential customers but also make us look like rank amateurs.
|
|
|
Search
