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Shipping charges on $26.50 order [message #35123] Mon, 26 September 2011 15:17 UTC Go to next message
avatar braingram  is currently offline braingram
Messages: 2
Registered: August 2011
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Junior Member
I recently placed an order which totaled $26.50 and just heard from UPS that they want $158.82 in shipping. I live in the Boston area and did not expect to be charged for shipping (as per the FAQ).

How do I go about challenging this charge? If I don't pay the shipping will I just be out the $26.50? Has anyone else ran into this problem? If so, wtf?

[Updated on: Mon, 26 September 2011 15:31 UTC]

Re: Shipping charges on $26.50 order [message #35128 is a reply to message #35123 ] Mon, 26 September 2011 15:36 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5428
Registered: September 2008
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I work here
Shocked I haven't heard of any odd charges in the US, especially not that outrageous. I'd contact support to see what could be going on.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Shipping charges on $26.50 order [message #35146 is a reply to message #35123 ] Mon, 26 September 2011 17:01 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1563
Registered: December 2009
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Shapie Expert
No, something VERY wrong there. I hate UPS but even I don't think they are THAT much into robbery Shocked

To answer the second part of your question: *IF* that charge is correct then, yes, refusing delivery means you won't have to pay (I've seen messages here to that effect).

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Shipping charges on $26.50 order [message #36134 is a reply to message #35146 ] Fri, 07 October 2011 13:16 UTC Go to previous messageGo to next message
avatar braingram  is currently offline braingram
Messages: 2
Registered: August 2011
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Junior Member
I wanted to update this post with what happened. After several emails to Shapeways support I was never provided with a tracking number to place the package on hold. So, UPS attempted delivery 3 times (requesting the shipping charges each time), and then returned the package to the Shapeways NY office. Shapeways then re-shipped the package to me and I received the order without having to pay the ludicrous shipping charges.

Overall Shapeways support was helpful, but I was frustrated that I was not given a tracking number, or told that the package was returned to Shapeways NY until AFTER I received the package.
Re: Shipping charges on $26.50 order [message #36148 is a reply to message #35123 ] Fri, 07 October 2011 15:21 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1563
Registered: December 2009
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Shapie Expert
And how was it re-shipped - via UPS again? If so, I wonder why you didn't have to pay any fees?

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Shipping charges on $26.50 order [message #36202 is a reply to message #36148 ] Sat, 08 October 2011 14:55 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
Messages: 808
Registered: September 2010
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Senior Member
because he lives in the us and they shipped from the US.


Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
Re: Shipping charges on $26.50 order [message #36224 is a reply to message #36202 ] Sat, 08 October 2011 23:53 UTC Go to previous message
avatar baltimore  is currently offline baltimore
Messages: 151
Registered: January 2010
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Shapeways Crew
i wonder why they wanted money in the first place if it was US to US.

I had to pay UPS only one time, but that was on a large order that was shipped from over seas, a while ago.


www.Custom3dStuff.com

 
   
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