| Shipping charges on $26.50 order [message #35123] Mon, 26 September 2011 15:17 UTC |
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I recently placed an order which totaled $26.50 and just heard from UPS that they want $158.82 in shipping. I live in the Boston area and did not expect to be charged for shipping (as per the FAQ).
How do I go about challenging this charge? If I don't pay the shipping will I just be out the $26.50? Has anyone else ran into this problem? If so, wtf?
[Updated on: Mon, 26 September 2011 15:31 UTC]
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| Re: Shipping charges on $26.50 order [message #36134 is a reply to message #35146 ] Fri, 07 October 2011 13:16 UTC |
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I wanted to update this post with what happened. After several emails to Shapeways support I was never provided with a tracking number to place the package on hold. So, UPS attempted delivery 3 times (requesting the shipping charges each time), and then returned the package to the Shapeways NY office. Shapeways then re-shipped the package to me and I received the order without having to pay the ludicrous shipping charges.
Overall Shapeways support was helpful, but I was frustrated that I was not given a tracking number, or told that the package was returned to Shapeways NY until AFTER I received the package.
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| Re: Shipping charges on $26.50 order [message #36148 is a reply to message #35123 ] Fri, 07 October 2011 15:21 UTC |
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And how was it re-shipped - via UPS again? If so, I wonder why you didn't have to pay any fees?
Glenn
Glenn ------ My Website Third Dimension Jewellery
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| Re: Shipping charges on $26.50 order [message #36202 is a reply to message #36148 ] Sat, 08 October 2011 14:55 UTC |
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because he lives in the us and they shipped from the US.
Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/
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| Re: Shipping charges on $26.50 order [message #36224 is a reply to message #36202 ] Sat, 08 October 2011 23:53 UTC |
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i wonder why they wanted money in the first place if it was US to US.
I had to pay UPS only one time, but that was on a large order that was shipped from over seas, a while ago.
www.Custom3dStuff.com
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I haven't heard of any odd charges in the US, especially not that outrageous. I'd contact support to see what could be going on.
