| Item shipped notices but no record in shop excel [message #34595] Mon, 19 September 2011 17:08 UTC |
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I'm getting emails that models from my shop are being shipped (not to me) but I have no record of orders in my shop's excel orders overview. Curious whether this is typical or not.
Philip Light
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| Re: Item shipped notices but no record in shop excel [message #34596 is a reply to message #34595 ] Mon, 19 September 2011 17:24 UTC |
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I have had this happen on occasion, it is usually a case of reprints.
Reply to that shipping email/contact CS with details if you want to be sure.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Item shipped notices but no record in shop excel [message #34603 is a reply to message #34596 ] Mon, 19 September 2011 18:37 UTC |
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Yes, it happens once to me too. I asked CS and it was a reprint of a previous model that did not arrived to the customer.
So many things to design, so little time...
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| Re: Item shipped notices but no record in shop excel [message #34604 is a reply to message #34603 ] Mon, 19 September 2011 18:39 UTC |
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Interesting. This might be the case, but the odd thing in my case is that my orders overview excel files shows no (ZERO) orders. If it was a re-print, I would think there should be at least some record of the original being ordered? I sent an email to CS. No answer yet.
Philip Light
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| Re: Item shipped notices but no record in shop excel [message #34607 is a reply to message #34595 ] Mon, 19 September 2011 19:09 UTC |
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Do you have a markup set on the models in question?
Not sure, could perhaps also be a print ordered by Shapeways staff for promotion purposes, although recently they asked people for permission first.
CS will probably answer tomorrow. Or this week at the least.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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