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icon9.gif  Second order - second failure... [message #33565] Tue, 30 August 2011 15:45 UTC Go to next message
avatar Callamon  is currently offline Callamon
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Registered: July 2011
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Today I got my second order - it contains a smaller version of the "Orion VII" from my first order. Well, unfortunately it has major problems, too... Crying or Very Sad

It has been printed in FUD, but it looks like being made out of two different materials. A part of the model is transparent, the rest more or less white opaque (still a BIT transparent, much much less compared to the rest), a huge stripe of the outer ring. The middle is strangely "clouded" inside, as you can see in the pictures, too, and completely white. You can feel a step where the opaque stuff begins of approx 0.2 top 0.3 mm:

index.php?t=getfile&id=10829&private=0

index.php?t=getfile&id=10830&private=0

The opaque areas are MUCH more rough than the complete transparent ones. The model is useless for me that way, at least the outer ring should be looking the same all around. It would not matter if it would be completely look more frosted (like the rough stripe), or if it would look completely transparent, but with two different looks I can do nothing with it because this area will not be painted (it is transparent in the "original", a spaceship from the old german TV-series "Raumpatrouille").

Is this the famous "two layer problem" mentioned in the forum? But your Shapeway-employee Nancy wrote that this was solved at August 5th - the day I ordered my items. And this does NOT explain the strange cloudy appearance of the middle of the model.

I already send an email to Shapeways - I really hope they are able to solve the problem.

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Re: Second order - second failure... [message #33567 is a reply to message #33565 ] Tue, 30 August 2011 15:51 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Was the middle hollow? If so it could be left over wax (the support material) and yes you appear to be correct that this is the issue everyone has been reporting. Have you emailed support about it yet?


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Second order - second failure... [message #33568 is a reply to message #33567 ] Tue, 30 August 2011 15:53 UTC Go to previous messageGo to next message
avatar Callamon  is currently offline Callamon
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Registered: July 2011
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Youknowwho4eva wrote on Tue, 30 August 2011 15:51

Was the middle hollow?


No, the middle is solid, as in the larger models I got. Yes, I already send them an email about it, including the pictures.
Re: Second order - second failure... [message #33571 is a reply to message #33565 ] Tue, 30 August 2011 16:45 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Ok, let us know what they say. I still haven't got to play with fud Sad


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Second order - second failure... [message #33676 is a reply to message #33571 ] Fri, 02 September 2011 06:57 UTC Go to previous messageGo to next message
avatar Callamon  is currently offline Callamon
Messages: 22
Registered: July 2011
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Got my reply from Shapeways:

There is nothing they can do about the problem because it is the (in)famous "two layer problem" and they don't have a solution for it now. All models printed in FUD will look that way. I got a coupon for it so that I can re-order it in another material.

That's truly sad, I really hoped there would be a solution. And I still think that Shapeways should mention that problem in BIG LETTERS when something is ordere in FUD, like "Beware: You will get two different textures!".
Re: Second order - second failure... [message #33695 is a reply to message #33565 ] Fri, 02 September 2011 13:18 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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I'm sorry to hear that. Hopefully some sort of resolution is close at hand.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Second order - second failure... [message #33697 is a reply to message #33695 ] Fri, 02 September 2011 13:57 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
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In this message Nancy said "..... that's because the two layer problem has been solved!!! Well.. almost. We still need to run a few more test batches to be sure, but it looks good so far!"

So are we now to assume this was a false alarm and the further tests proved it was not fixed ?
Re: Second order - second failure... [message #33698 is a reply to message #33697 ] Fri, 02 September 2011 14:06 UTC Go to previous message
avatar Callamon  is currently offline Callamon
Messages: 22
Registered: July 2011
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Junior Member
tebee wrote on Fri, 02 September 2011 13:57

In this message Nancy said "..... that's because the two layer problem has been solved!!! Well.. almost. We still need to run a few more test batches to be sure, but it looks good so far!"

So are we now to assume this was a false alarm and the further tests proved it was not fixed ?


The Shapeways service told me that they only fixed the "yellow material" problem, but NOT the two layer problem - and that it will appear with FD also, NOT just with FUD.

 
   
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