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Shop Logo [message #33363] Fri, 26 August 2011 12:05 UTC Go to next message
avatar D_man  is currently offline D_man
Messages: 37
Registered: July 2009
Go to my shop
Member
Hey,

I've seen other post about that, but no answer !

I'm trying to change my shop logo and banner but can't.

I go to my shop, click the edit button right to the banner. I can add a new image, which appears ther, but I can't save that change.

I've tried several time, checked this forum and the FAQ for answer, but got none.

Thanks for your help.
Re: Shop Logo [message #33373 is a reply to message #33363 ] Fri, 26 August 2011 13:50 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 673
Registered: June 2011
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Senior Member
I work here
Hi D_man,

I've forwarded this bug to our development team.
Please hold on as we look for the big and repair it thank you in advance.
.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Shop Logo [message #33378 is a reply to message #33373 ] Fri, 26 August 2011 15:45 UTC Go to previous messageGo to next message
avatar kontor_apart  is currently offline kontor_apart
Messages: 159
Registered: February 2010
Go to my shop
Senior Member
Mitchell Jetten wrote on Fri, 26 August 2011 13:50

Hi D_man,

I've forwarded this bug to our development team.
Please hold on as we look for the big and repair it thank you in advance.
.




In case nobody noticed: another 50 which could also be forwarded.


Re: Shop Logo [message #33490 is a reply to message #33363 ] Mon, 29 August 2011 09:56 UTC Go to previous messageGo to next message
avatar barrys  is currently offline barrys
Messages: 117
Registered: May 2010
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Senior Member
I work here
D_man wrote on Fri, 26 August 2011 12:05

Hey,

I've seen other post about that, but no answer !

I'm trying to change my shop logo and banner but can't.

I go to my shop, click the edit button right to the banner. I can add a new image, which appears ther, but I can't save that change.

I've tried several time, checked this forum and the FAQ for answer, but got none.

Thanks for your help.


Did you try a hard refresh (ctrl+f5 on windows browsers) of your shoppage? It might be that the old picture still gets cached by your browser.

As soon as you edit the banner, it's already changed. There is no save button, so if you see the change there, it's already done.


Barry
Re: Shop Logo [message #33499 is a reply to message #33490 ] Mon, 29 August 2011 12:35 UTC Go to previous messageGo to next message
avatar D_man  is currently offline D_man
Messages: 37
Registered: July 2009
Go to my shop
Member
Hi,

thanks a lot Barry, you were right !

Now I still have to figure out how to change the name under the logo...

[Updated on: Mon, 29 August 2011 12:36 UTC]

Re: Shop Logo [message #33562 is a reply to message #33499 ] Tue, 30 August 2011 15:12 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 673
Registered: June 2011
Go to all my models
Senior Member
I work here
Changing the name can be done by sending an email to service@shapeways.com

We only can change your shop name manually.

[Updated on: Tue, 30 August 2011 15:12 UTC]


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Shop Logo [message #33577 is a reply to message #33378 ] Tue, 30 August 2011 19:06 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5484
Registered: September 2008
Go to my shop
Shapie Expert
I work here
trompevenlo wrote on Fri, 26 August 2011 15:45

Mitchell Jetten wrote on Fri, 26 August 2011 13:50

Hi D_man,

I've forwarded this bug to our development team.
Please hold on as we look for the big and repair it thank you in advance.
.




In case nobody noticed: another 50 which could also be forwarded.





54 now, moved to http://www.shapeways.com/forum/index.php?t=msg&th=6254&a mp;start=0& , and the list is being watched.

[Updated on: Tue, 30 August 2011 19:07 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

 
   
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