Home » Community » Shapeways Shops » Not informed about problems when printing
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Not informed about problems when printing [message #32785] Tue, 16 August 2011 07:42 UTC Go to next message
avatar tebee is currently online tebee
Messages: 394
Registered: December 2010
Go to my shop
Senior Member
When a model is rejected before printing we get an email from Shapeways to tell us this and a reverse invoice for the commission.

But I've recently had some FUD items fail during printing and the only reason I knew about it was because the customer told me about it ! He was refunded and my commission reversed and again I was not informed.

It would be good if the designer was also informed of these problems - do Shapeways internal procedures need to be updated?

Tom
Re: Not informed about problems when printing [message #32838 is a reply to message #32785 ] Wed, 17 August 2011 12:51 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
Go to my shop
Shapie Expert
moderator
That is odd, normally you should at least get an email
"Shapeways | Your model has been cancelled"

Usually comes with details and an attached credit note PDF for the markup.

Perhaps best to contact CS with all details.




- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Not informed about problems when printing [message #32841 is a reply to message #32785 ] Wed, 17 August 2011 13:18 UTC Go to previous messageGo to next message
avatar tebee is currently online tebee
Messages: 394
Registered: December 2010
Go to my shop
Senior Member
It wasn't my order, it was a customers - would I still get that then ? I didn't think so, but I could be wrong.

Also noticed they don't seem to have flagged the model as unprintable as normal.

Tom
Re: Not informed about problems when printing [message #32842 is a reply to message #32841 ] Wed, 17 August 2011 13:37 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
Go to my shop
Shapie Expert
moderator
Yes also in the case of customer order.

As this entails a "credit note" for the markup you earned but have to refund to Shapeways.


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Not informed about problems when printing [message #32845 is a reply to message #32785 ] Wed, 17 August 2011 14:06 UTC Go to previous message
avatar tebee is currently online tebee
Messages: 394
Registered: December 2010
Go to my shop
Senior Member
No I've got nothing from Shapeways to say my commission has been taken back although it's shown as refunded in the order overview.

They also seem to have refunded the entire order (and canceled by commission on it) even the parts that printed OK so my customer is quite happy as he got some for free .

Tom


 
   
Previous Topic:Pay Breakdown
Next Topic:Feature Request: Full Model Name in Excel File

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.