| UPS Delivery problem [message #31077] Mon, 18 July 2011 12:47 UTC |
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Here I was waiting for my latest parcel to arrive. But the time they deliver normally came and went. Checked up on the UPS web site with the tracking number and it says exception - Contact UPS for additional information / Clearing agency rejected entry This shipment will be processed per the senders instructions.
Anyone know what this means ? and what are the senders instructions?
Tom
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| Re: UPS Delivery problem [message #31090 is a reply to message #31077 ] Mon, 18 July 2011 14:31 UTC |
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Well i'm not in the UK for a start - looking at the tracking info, it got to a depot about 160km from my house, was then sent to my local depot about 60km away but then went back to the first depot !
I've asked CS here if they can find out what has happened to it - there is a UPS query line I could ring up, but it's a premium rate number !
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| Re: UPS Delivery problem [message #31095 is a reply to message #31077 ] Mon, 18 July 2011 15:27 UTC |
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Hi,
Can you please sent me your order number and the tracking number of your shipment?
After this I can sent an email to our local UPS office to find out what exactly the problem is with your shipment.
You can sent this to service@shapeways.com
Kindly,
Christel Hagens
Customer Service Agent
www.shapeways.com
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| Re: UPS Delivery problem [message #31290 is a reply to message #31077 ] Thu, 21 July 2011 11:58 UTC |
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Just to bring this up to date - parcel arrived, normal time, but a day late, even thought it was still showing as having a problem and being at the depot 160km away in the UPS tracking system!
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