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Re: Final Negotiations on FD/FUD [message #30010 is a reply to message #30008 ] Fri, 01 July 2011 01:11 UTC Go to previous messageGo to next message
avatar dymihail  is currently offline dymihail
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I realize you probably can't answer this, but here are my questions:

Last time I checked, the good WD/BD/TD machine was 3x that of the good FD/FUD machine and the consumable were comparable. If that's even remotely the case, then why aren't the costs to customers comparable? I know from firsthand experience that cleaning WD parts is absolutely the pits, but there's no setup fee associated with it.

I can believe that the set-up fee is not just an attempt to pocket free money. That said, it very much is an attempt to discourage really tiny parts. Not necessarily an attempt to kill demand, just regulate demand to what can be profitable for you. Right now, that means killing tiny parts.

Broadly I don't have any issues with that. I know I wouldn't much enjoy trying to pick 5mm parts out of the tray. But my stuff is generally 25m or more (not always, but usually). You guys don't seem to have much difficulty picking them out of the WD or WSF trays...

It seems that there's not a lot of consistency. Some materials have set-up fees, others don't. Sure, some materials are more difficult to work with. Wouldn't that be better served by adjusting the volume build cost and leaving off the set-up fee?

Maybe you can have a minimum build volume requirement (but realize that we're going to gang models when that happens). How about a non-linear volume cost? Start off pretty expensive for tiny volumes, then gradually level out the cost.

No, I don't have all the answers. All I know is that it wasn't an issue to get my model in WD for 6 pennies, but now it's an issue to get that same 6 cent model in FUD and the price has ramped to $5.06.
Re: Final Negotiations on FD/FUD [message #30011 is a reply to message #30010 ] Fri, 01 July 2011 01:30 UTC Go to previous messageGo to next message
avatar bitstoatoms  is currently offline bitstoatoms
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Hi dymihail,

Yes, cleaning is the difficult part, and you are right that there is a lack of consistency in the pricing structure, something we are aware of and considering very closely.

The jump from 6c to $5.06 is considerable, but perhaps 6c is too little to begin with considering the cleaning, as you know is not easy at that scale.

Again thanks for your input and understanding, keep the comments coming, it all helps us work out the best way to proceed.



Duann Scott

Re: Final Negotiations on FD/FUD [message #30012 is a reply to message #30011 ] Fri, 01 July 2011 02:02 UTC Go to previous messageGo to next message
avatar cyborg_ar  is currently offline cyborg_ar
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Hm, perhaps the setup fee could include the first cubic cm, like in silver. That would move the economic pressure towards 1 cc that is reasonable for making small but easier to handle models, yet doesn't punish too hard on bigger models that make efficient use of material.

The packing issue should be discussed with the people that handle the process. Adding sprues might be worse for the process than without if we're not careful (probability of breaks during cleaning that lodge inside the machine filters/gratings, grossly inefficient use of space/machine time, or excessive use of support material from the top of my head) So that even though it would be cheaper for users Shapeways would be shooting itself on the foot.

In the case adding sprues for multiple model printing makes sense, it would be good to design a standard way of doing it, so that it doesn't cause problems to the print shops. (One good way of saving money is not wasting it on doing things wrong)
Re: Final Negotiations on FD/FUD [message #30013 is a reply to message #30011 ] Fri, 01 July 2011 02:08 UTC Go to previous messageGo to next message
avatar dymihail  is currently offline dymihail
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Sure, I'll readily admit that 6c is too cheap. A metal caster would probably quote me a dollar. More likely, he'd rig up a half-dozen on a sprue for $2.

Perhaps the linear approach is the problem. These machines have historically been used for prototyping. You guys have the foresight to try to use them for direct manufacturing and are several years ahead of the curve. To me, the challenge with volume-based pricing is that volume, being cubic, makes numbers get real big, real fast.

The sweet spot for what's economical for our customers is not necessarily the sweet spot for what's economical for you guys.

I have a model that's 45cc. I prototyped that (before you guys existed as a company) on an Eden in High Res (I believe you generally run them in High Speed instead). It cost a fair amount at maybe $500 or so. But when I cast that in resin, it's literally $2 worth of resin and rubber. And I could sell it for a pretty penny and make my money back quickly.

Nowadays, even after hollowing, it still costs about 50% more just to print, in a lower resolution process than my prototype, than what I sold copies of it for. So it's still not economical for me to direct manufacture this model. Convenient, sure. But only two people would buy it. When I originally set the price for it in resin, numerous people chimed in. At my original price point, the consensus was that most would buy one just to complete their collection. But by dropping the price 20%, they'd by two or more. I did, and true to their word, they did.

I know that anecdotal evidence is a poor excuse for hard data, but it's the point that's important. A lot of us know what our sweet spots need to be to keep our customers. When a model hits $10 in FUD, but costs $1 in resin or metal, and the sales point was supposed to be $8-$12, well, your direct manufacturing loses out. Sure, I could gang a bunch of them together, but that kind of defeats the purpose of you guys offering storefronts.

Cyborg's response above is interesting and deserves consideration.
Re: Final Negotiations on FD/FUD [message #30014 is a reply to message #30008 ] Fri, 01 July 2011 02:12 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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drscott wrote on Fri, 01 July 2011 00:39

Hey Guys,
Please hold tight,

We did not increase the price to kill demand, we have invested in new machines to handle the demand...

Nor is Shapeways trying and make the most cash possible from a popular product, we are just trying to get the balance right, as you can imagine, under $1 to print, clean and pack a delicate item is not sustainable at this point.

We are listening intently to your reactions and will do our absolute best to ensure that FD/FUD remains a viable option for your items...

Keep on letting us know what you think is a reasonable price, let us know of any quality issues you have and we will continue to try and make it happen.

Thanks again for all of your input..


Okay, I got a question, not so much about pricing, or may be it does:

Some members were talking about sprucing the loose parts in a file for FUD. But I looked into the material spec and there is no mentioning of that.

So do we need to spruce the parts or not? For tiny parts like my soldiers, the spruce might cost more than the actual items. And increasing the cost of item on the whole, not to mention the time required to spruce it.
Re: Final Negotiations on FD/FUD [message #30020 is a reply to message #30014 ] Fri, 01 July 2011 06:37 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
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I asked the same question here and never got a reply.

From experience the answer seems to be no, unless the parts are very small. The first time I did it got them back without the sprues and since then I've submitted several without them quite happily.

Though it would be nice to know if the make the job easier or harder for the production people - Hey guys, we we want to make things as easy as we can for you, but if you don't talk to us and give us a bit of feedback then we can't.

Tom
Re: Final Negotiations on FD/FUD [message #30026 is a reply to message #30020 ] Fri, 01 July 2011 07:32 UTC Go to previous messageGo to next message
avatar bitstoatoms  is currently offline bitstoatoms
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Hey Tom & CGD,

We will get back to you on whether sprues make it easier for the FUD process,

Thanks again

[Updated on: Fri, 01 July 2011 07:33 UTC]


Duann Scott

Re: Final Negotiations on FD/FUD [message #30032 is a reply to message #30026 ] Fri, 01 July 2011 12:16 UTC Go to previous messageGo to next message
avatar 6axlepwr  is currently offline 6axlepwr
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I'm still trying to understand this setup fee and how it figures in.

Is it a one time setup fee? For isntance I design part A and run it. I pay the setup fee plus the material cost. Next month I need part A again. Do I pay the setup fee again? or was the setup fee payed the first time I ran part A?

I am wondering if it is like whenI get photoetchings done. I pay an original tool setup cost, but when I need the parts again, the tool cost is not needed because the original tool is already ready to use.

Brian
Re: Final Negotiations on FD/FUD [message #30033 is a reply to message #30032 ] Fri, 01 July 2011 12:23 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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6axlepwr wrote on Fri, 01 July 2011 12:16

I'm still trying to understand this setup fee and how it figures in.

Is it a one time setup fee? For isntance I design part A and run it. I pay the setup fee plus the material cost. Next month I need part A again. Do I pay the setup fee again? or was the setup fee payed the first time I ran part A?

I am wondering if it is like whenI get photoetchings done. I pay an original tool setup cost, but when I need the parts again, the tool cost is not needed because the original tool is already ready to use.

Brian


You need to pay every time you request the file to be printed.
Re: Final Negotiations on FD/FUD [message #30034 is a reply to message #30032 ] Fri, 01 July 2011 12:35 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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The setup fee mainly covers handling had cleaning your items and is charged per model (even though there may be many seperate 'parts' to your model)

Re: Final Negotiations on FD/FUD [message #30036 is a reply to message #30034 ] Fri, 01 July 2011 12:40 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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We have a saying over here: "It is the fee to switch on the printer." Very Happy

Or more appropriately, the fee to press the "Print" button. Laughing
Re: Final Negotiations on FD/FUD [message #30037 is a reply to message #30033 ] Fri, 01 July 2011 12:43 UTC Go to previous messageGo to next message
avatar 6axlepwr  is currently offline 6axlepwr
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Thanks. I appreciate the quick respone.

Brian
Re: Final Negotiations on FD/FUD [message #30038 is a reply to message #30036 ] Fri, 01 July 2011 12:46 UTC Go to previous messageGo to next message
avatar 6axlepwr  is currently offline 6axlepwr
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Ok, then a follow up question. Say I have a tree of parts and I need 10 need copies of that tree of parts. Does this mean the setup fee is $50.00?

Brian
Re: Final Negotiations on FD/FUD [message #30039 is a reply to message #30038 ] Fri, 01 July 2011 12:49 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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6axlepwr wrote on Fri, 01 July 2011 12:46

Ok, then a follow up question. Say I have a tree of parts and I need 10 need copies of that tree of parts. Does this mean the setup fee is $50.00?

Brian


Yes, unless you put all 10 copies into one file, then it's still $5.
Re: Final Negotiations on FD/FUD [message #30040 is a reply to message #30039 ] Fri, 01 July 2011 12:57 UTC Go to previous messageGo to next message
avatar 6axlepwr  is currently offline 6axlepwr
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WOW, that is expensive. For what I need, it is more cost effective to get a mold cut for injection molding. I received a quote from China yesterday and for the parts I need, it comes out to aproximately 5 cents per part. This is for two molds, 1000 shots which will produce enough parts for 5000 models. I think it would overload the system to put that many parts into one file.

I can see FUD being a good source for prototypeing to see if the parts work, then get a mold cut or resin cast the part.

Thanks.

Brian
Re: Final Negotiations on FD/FUD [message #30042 is a reply to message #29570 ] Fri, 01 July 2011 13:13 UTC Go to previous messageGo to next message
avatar eTraxx  is currently offline eTraxx
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@mctrivia said .. "Adding multiple models to a single file is super easy. In ASCII STL files you can do it easily in notepad by cut and pasting the triangle info from each to a single file. For binary STL files I wrote a program to do it on my server but I am pretty sure netfabb can do it and the program is free.

As long as you keep under 1,000,000 triangles you can add as much to the file as you want. If the new resulting model is more then 5.5cm^3 then you will save money with new pricing."

I did a search on Google .. found the following: http://netfabb.com/forum.php?aid=825842962&pid=213

I have netfabb basic. I played around a bit this morning trying to "Add part" to a project .. haven't had any luck yet at adding multiple parts to a file. Darn it. I might need another cup of coffee. :/

Wonder .. if you could create you files .. export as ASCII STL .. combine them as @mctrivia said using Notepad .. then load that ASCII file into netfabb or Meshlab and export as a binary STL?

Coffee before that! Very Happy
Re: Final Negotiations on FD/FUD [message #30043 is a reply to message #30042 ] Fri, 01 July 2011 13:20 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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eTraxx wrote on Fri, 01 July 2011 13:13


Wonder .. if you could create you files .. export as ASCII STL .. combine them as @mctrivia said using Notepad .. then load that ASCII file into netfabb or Meshlab and export as a binary STL?

Coffee before that! Very Happy




If Shapeways come back and say: You need to spruce the parts... Confused
Re: Final Negotiations on FD/FUD [message #30044 is a reply to message #30043 ] Fri, 01 July 2011 13:26 UTC Go to previous messageGo to next message
avatar eTraxx  is currently offline eTraxx
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@CGD. I have no problem with that .. theoretically. The problem I have is simply that I need a faster computer. I use Google Sketchup and while it works fine form my purposes along with Meshlab and netfabb .. when I start adding parts to a spruce I can quickly start to see just how slow my computer is. Darn it.
Re: Final Negotiations on FD/FUD [message #30052 is a reply to message #30044 ] Fri, 01 July 2011 15:31 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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My software does not yet add spruces. but I could add that feature. I think I am going to do a bit of rewriting and release the software in a few different versions:

Parallel Run: You can run on your server. No fancy features needed but jobs run in parallel so server load will be heavy if lots of customers come at once.

Series Run: Server load has a max because you can set how many jobs can run at once.

Offsite: The software runs on my server and you just need to install a javascript file on your web site.(this is what I will work on first as it is easiest for you)

Membership: You don't get your customers to use. You go onto my website select the files you want added and how much of each and it will make a pack for you.


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Re: Final Negotiations on FD/FUD [message #30053 is a reply to message #30052 ] Fri, 01 July 2011 15:41 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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mctrivia wrote on Fri, 01 July 2011 15:31

My software does not yet add spruces. but I could add that feature.



I'm curious. Usually I want the spruce to connect to some unimportant area of my models, in my case, bottom of my vehicles. Or for figures, at the bottom of the shoes. I definitely don't want the spruce to connect right in the face of my figures.

How can this be automated, especially when dealing with multiple parts of different sizes and shapes, and area of importance?
Re: Final Negotiations on FD/FUD [message #30055 is a reply to message #30053 ] Fri, 01 July 2011 16:01 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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by setting up a standard point. What I would do is ask you to use netfabb or something else to shift your model so that point 0,0,0 was a safe place to add the spruce and that the spruce could travel backwards along y access without interfearing with anything.


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Re: Final Negotiations on FD/FUD [message #30057 is a reply to message #30055 ] Fri, 01 July 2011 16:11 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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mctrivia wrote on Fri, 01 July 2011 16:01

by setting up a standard point. What I would do is ask you to use netfabb or something else to shift your model so that point 0,0,0 was a safe place to add the spruce and that the spruce could travel backwards along y access without interfearing with anything.



I see. Love to see how it turns out.
Re: Final Negotiations on FD/FUD [message #30062 is a reply to message #30057 ] Fri, 01 July 2011 16:19 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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I guess I could also shift and rotate the model for you if you want to enter in an x,y,z location and a free axis for the shaft.


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Re: Final Negotiations on FD/FUD [message #30063 is a reply to message #30062 ] Fri, 01 July 2011 16:29 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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mctrivia wrote on Fri, 01 July 2011 16:19

I guess I could also shift and rotate the model for you if you want to enter in an x,y,z location and a free axis for the shaft.


I usually have a shaft underneath my vehicles to act as a handle during painting. It would be easy for me to move the vehicle with the shaft to specific location so that you can connect the spruce to the end of the shaft.

Re: Final Negotiations on FD/FUD [message #30083 is a reply to message #30026 ] Sat, 02 July 2011 02:15 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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drscott wrote on Fri, 01 July 2011 07:32

Hey Tom & CGD,

We will get back to you on whether sprues make it easier for the FUD process,

Thanks again


I have another question for Shapeways. Have you find out the reason why some models are printed half smooth/glossy/transparent and the other half opaque/rough for FUD?
index.php?t=getfile&id=9758&private=0

If I am going to pay more, and if I get a model like that, can I have 50% refund? Laughing

Re: Final Negotiations on FD/FUD [message #30084 is a reply to message #30083 ] Sat, 02 July 2011 02:19 UTC Go to previous messageGo to next message
avatar mctrivia  is currently offline mctrivia
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you can get reprint or 100% refund if they screw up a print and you ask.


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Re: Final Negotiations on FD/FUD [message #30085 is a reply to message #30084 ] Sat, 02 July 2011 02:23 UTC Go to previous messageGo to next message
avatar dymihail  is currently offline dymihail
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Is the discoloration just wax that wasn't removed? Or is it an actual flaw in the build quality? My understanding is that FUD just prints in a higher resolution than FD. Can the machine be run in both resolutions at the same time? Doing both FUD and FD? If that's the case, then I'd suggest maybe not doing that... because an awful lot of my models have that 50-50 look.

btw, cool Phantom. How long/what scale?
Re: Final Negotiations on FD/FUD [message #30086 is a reply to message #30084 ] Sat, 02 July 2011 02:27 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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mctrivia wrote on Sat, 02 July 2011 02:19

you can get reprint or 100% refund if they screw up a print and you ask.


Yes, I know. And Shapeways' CS provide excellent service.

On the other hand, if the "effect" is random and they don't know why, it would be a waste of time and money. I'm still waiting for my 10% breakage reprint and don't know when they will be ready or if the reprints will be okay in quality. Meanwhile my whole batch sits here and cannot be delivered to customers.
Re: Final Negotiations on FD/FUD [message #30087 is a reply to message #30085 ] Sat, 02 July 2011 02:31 UTC Go to previous messageGo to next message
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dymihail wrote on Sat, 02 July 2011 02:23


btw, cool Phantom. How long/what scale?


That's a 1:144 Yak I bought from Small Scale Shop:
http://www.shapeways.com/model/195518/010a_yak_38_forger.htm l?gid=sg33816
Very Happy
Re: Final Negotiations on FD/FUD [message #30103 is a reply to message #30087 ] Sat, 02 July 2011 12:21 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
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I had this problem also with WSF and was duplicating several parts to one piecr:
The startup costs for WSF made my parts expensive. Unfortunately the $5 for FD/FUD break it completely for my parts.

For WSF I hat also a discussion with shapeways:
1) having small pieces without a "spruce" would be a boomerang since the cost problem is the cleaning process.
2) therefore I've added a spruce and built 10x packs of my items to cover the start-up costs.

I did this for several months but its a lot of work. Therefore I've implemented a blender script recently which does 90% of this job for me:
http://www.shapeways.com/model/274429/10_x_btit_forage__tam_ __tbn_.html?gid=ug
This item is already generated.

To achieve that the item has to be loaded, the script has to be executed and the new item has to be saved by hand.
(Parameters are: Number of copies, needed y space ... )
It's not a general purpose script but maybe a starting point.

index.php?t=getfile&id=9762&private=0

[Updated on: Sat, 02 July 2011 15:29 UTC]


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Re: Final Negotiations on FD/FUD [message #30143 is a reply to message #30085 ] Sun, 03 July 2011 12:14 UTC Go to previous messageGo to next message
avatar roundmountaingroup  is currently offline roundmountaingroup
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Regarding half smooth/half rough models...

I've seen a couple of railway models (1/160th scale) - not mine, so I don't have photos - that recently came back. Surfaces that seemed to be parallel to the printing process were strongly (emphasis, strongly) rastered. Other surfaces, including some curves were perfectly smooth.

I don't get it - I would expect angled surfaces and curves to suffer from "aliasing" type effects - not flat surfaces at 90 degree angles.

Is this typical of FUD output - or something new cropping up - or a problem in the model itself.

Sorry I don't have the model to show - just asking in generalities here as a newbie....

Thanks,
Lou

Re: Final Negotiations on FD/FUD [message #30145 is a reply to message #30143 ] Sun, 03 July 2011 13:32 UTC Go to previous messageGo to next message
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I had some On30 tieplates printed. They are pretty darn small ..

http://images58.fotki.com/v156/photos/2/1709102/9734734/Printed_1-vi.jpg

Close-up ..

http://images9.fotki.com/v114/photos/2/1709102/9734734/Printed_2-vi.jpg

Note that in the middle of the photo the lines in the piece .. while directly above it .. it's smooth. Shrug. Now .. they are right at the limits for printing FUD (.3mm thickness) so this could just be me hitting that printing limit.
Re: Final Negotiations on FD/FUD [message #30198 is a reply to message #29570 ] Tue, 05 July 2011 01:15 UTC Go to previous messageGo to next message
avatar roundmountaingroup  is currently offline roundmountaingroup
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Thanks! Amazing stuff those tieplates!

Very anxious to see my first group of models - hopefully it won't be much longer...

- ljj

Re: Final Negotiations on FD/FUD [message #30329 is a reply to message #30198 ] Thu, 07 July 2011 04:20 UTC Go to previous messageGo to next message
avatar LincolnK  is currently offline LincolnK
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When you guys say "spruce", do you mean "sprue"?

http://en.wikipedia.org/wiki/Sprue_(manufacturing)

I am familiar with making a sprue when I do mold making and casting, but not familiar with a spruce.

I'd love to know about the inconsistent surface in FUD as well. It's the only thing holding me back from printing a large number of files.

Lincoln


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Re: Final Negotiations on FD/FUD [message #30340 is a reply to message #30329 ] Thu, 07 July 2011 07:36 UTC Go to previous messageGo to next message
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novaking wrote on Thu, 07 July 2011 04:20

I'd love to know about the inconsistent surface in FUD as well. It's the only thing holding me back from printing a large number of files.


I think this post holds part of the answer. At least it explains the inconsistencies in the model I've had printed.

/Fredrik
Re: Final Negotiations on FD/FUD [message #30342 is a reply to message #30340 ] Thu, 07 July 2011 09:09 UTC Go to previous messageGo to next message
avatar LincolnK  is currently offline LincolnK
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I had the same thing happen to my FUD models.

What I am wondering is if it something that we are stuck with, or if they have managed to stop the problem.

Lincoln


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Re: Final Negotiations on FD/FUD [message #30603 is a reply to message #29570 ] Mon, 11 July 2011 12:31 UTC Go to previous messageGo to next message
avatar taikonaught  is currently offline taikonaught
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Well I would like to add my voice to the chorus of disappointment. I also make tiny things that could never feasibly absorb a $5 start up fee.

Since discovering Shapeways I have spent hundreds of hours (and dollars) designing and modelling parts for a miniature toy range. I have even spent a decent amount of time on a website that was going to point to my Shapeways shop. Then, just like that, Shapeways taketh away.

What sort of things do they imagine people want to print in ultra detail? Small, highly detailed things, of course! Now I do understand that printing 6 cent parts is not sustainable, but slapping a $5 start up fee is absolutely the wrong way to address the situation. A minimum cost of $5 per file would be more acceptable, or as someone else suggested, a $5 start up, which includes the first x amount of material.

Shapeways, I implore you: please reconsider this action.
Re: Final Negotiations on FD/FUD [message #30632 is a reply to message #30603 ] Mon, 11 July 2011 16:55 UTC Go to previous messageGo to next message
avatar roundmountaingroup  is currently offline roundmountaingroup
Messages: 9
Registered: May 2011
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Here's an example of what I am referring to (and BTW, this is a beautiful model!).... On one side of the phonebox, the surface is smooth. On the next side, the rastering/scanning lines are very evident, and in fact, at a 45 degree angle. When modeling metal things, this is a problem and its not clear how easy it would be to sand it out, given the fine details on the surface.

http://www.shapeways.com/forum/index.php?t=msg&th=5777&a mp;start=0&
Re: Final Negotiations on FD/FUD [message #30633 is a reply to message #30632 ] Mon, 11 July 2011 17:33 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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roundmountaingroup wrote on Mon, 11 July 2011 16:55

Here's an example of what I am referring to (and BTW, this is a beautiful model!).... On one side of the phonebox, the surface is smooth. On the next side, the rastering/scanning lines are very evident, and in fact, at a 45 degree angle. When modeling metal things, this is a problem and its not clear how easy it would be to sand it out, given the fine details on the surface.

http://www.shapeways.com/forum/index.php?t=msg&th=5777&a mp;a mp;start=0&



Smile Thanks! Embarassed

Those diagonal lines, whilst noticable (at 2.5 real life size in the post image) are quite small, probably in the region of 0.05mm or less. And funnily enough, the side you say is smooth has just-visable-to-the-eye horizontal lines across, the smoothest sides of the model make up the whole roof area.

Wierd stuff this FUD.

Re: Final Negotiations on FD/FUD [message #30832 is a reply to message #29570 ] Thu, 14 July 2011 02:28 UTC Go to previous messageGo to previous message
avatar CGD  is currently offline CGD
Messages: 220
Registered: April 2009
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Senior Member
I final got a $4 coupon for reprinting my broken FUD soldiers. But when I uploaded the file containing the number of soldiers to be reprinted, it cost USD9 because of the $5 start up charge.

So, now, even with the coupon, I need to pay $5 for Shapeways' bad print! Shocked

Thanks to CS, the coupon is ultimately updated to include the start up charge. I think this start up charge should be a default addition to coupons for reprinting FUD items.

[Updated on: Fri, 15 July 2011 01:54 UTC]


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