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FUD creating backlogs? [message #28893] Sat, 11 June 2011 13:24 UTC Go to next message
avatar tmcquaid  is currently offline tmcquaid
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Registered: June 2010
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Someone was telling me over at another forum that Fine Ultra Detail is in high demand and causing delays. I'd like the official story on this. I placed an order (48555) on May 28th and it's been listed as "in production" for a LONG time now. I'm concerned because I'm moving cross-country on July 8 and am worried I won't receive my order before I leave. I was mis-lead to beleive 10 days was as advertised. If it was going to be longer, I would not have placed this order.

-Todd

[Updated on: Sat, 11 June 2011 13:25 UTC]

Re: FUD creating backlogs? [message #28918 is a reply to message #28893 ] Sun, 12 June 2011 04:03 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Todd,

Your best bet is to email service@shapeways.com and discuss any issues with the Customer Service team. Though bear in mind that you may not get a reply til Netherlands business hours on Monday.

Cheers,
Paul
Re: FUD creating backlogs? [message #28949 is a reply to message #28893 ] Sun, 12 June 2011 22:46 UTC Go to previous messageGo to next message
avatar tmcquaid  is currently offline tmcquaid
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Thanks Paul. Email sent. We'll see what happens.

-Todd
Re: FUD creating backlogs? [message #28992 is a reply to message #28893 ] Mon, 13 June 2011 23:48 UTC Go to previous messageGo to next message
avatar tmcquaid  is currently offline tmcquaid
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Still no response to my email. Not very impressed with the customer service thus far.

-Todd
Re: FUD creating backlogs? [message #29121 is a reply to message #28992 ] Wed, 15 June 2011 17:48 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Did your issues get resolved yet?
Re: FUD creating backlogs? [message #29165 is a reply to message #29121 ] Thu, 16 June 2011 08:15 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Hi tmcquaid,

I'll make sure they get back to you today.

Bart


Community Manager Europe | Shapeways
Re: FUD creating backlogs? [message #29166 is a reply to message #29165 ] Thu, 16 June 2011 11:24 UTC Go to previous messageGo to next message
avatar KevinN  is currently offline KevinN
Messages: 26
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Hi Todd,

I have just sent you an email with details over delivery of your order.

If ever you send us a mail and do not receive an answer within 20 hours please do remind us as something would have slipped the net if we did not respond.

Cheers,

Kevin
Re: FUD creating backlogs? [message #29195 is a reply to message #29165 ] Thu, 16 June 2011 22:56 UTC Go to previous messageGo to next message
avatar tmcquaid  is currently offline tmcquaid
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Yes it was thanks.

-Todd
Re: FUD creating backlogs? [message #29517 is a reply to message #29195 ] Thu, 23 June 2011 04:02 UTC Go to previous messageGo to next message
avatar reecejames  is currently offline reecejames
Messages: 64
Registered: November 2010
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Member
I'm in the same boat. Still waiting here on FUD and FD parts from the 5th June to leave production and be shipped.

I take it there's somewhat of a backlog?!


Reece James
Integration Engineer
Re: FUD creating backlogs? [message #29522 is a reply to message #29517 ] Thu, 23 June 2011 05:55 UTC Go to previous messageGo to next message
avatar fx  is currently offline fx
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I guess you will unfortunately have to wait some more time... I'm still waiting on my order from the 25th may... Rolling Eyes
Re: FUD creating backlogs? [message #29523 is a reply to message #29522 ] Thu, 23 June 2011 05:58 UTC Go to previous messageGo to next message
avatar reecejames  is currently offline reecejames
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Man! Demand is high I guess! Very Happy Glad to see Shapeways is that busy!

Any chance of getting an eta on orders? There's no rush on mine, but I'd at least like to know what month they'll turn up!


Reece James
Integration Engineer
Re: FUD creating backlogs? [message #29527 is a reply to message #29523 ] Thu, 23 June 2011 09:19 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
Messages: 439
Registered: December 2010
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Well I got an order yesterday, 22nd June, placed on 18th May so it looks like they are taking roughly one month, but I have no way of knowing if this is typical or not.
Re: FUD creating backlogs? [message #29528 is a reply to message #29523 ] Thu, 23 June 2011 09:20 UTC Go to previous messageGo to next message
avatar Jettuh  is currently offline Jettuh
Messages: 476
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Hello everyone,

I'm really sorry for this long delay you guys are having.
Like you all know, the problem with the printer and the big demand is making a huge backlog.

I do can tell you that the majority of all orders from the month may will arrive in about 7 days.

If there are questions about your order, please send an email to service@shapeways.com

Greetings
Mitchell
Re: FUD creating backlogs? [message #29529 is a reply to message #28893 ] Thu, 23 June 2011 09:26 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
Messages: 439
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Well personally I'm happy to have FU/FUD available and I'm not worried too much if I have to wait a long time for it - It's much preferable to the alternative of not having it available at all !
Re: FUD creating backlogs? [message #30694 is a reply to message #29529 ] Tue, 12 July 2011 12:15 UTC Go to previous messageGo to next message
avatar AmericanArchetype  is currently offline AmericanArchetype
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Junior Member
I've been waiting from some time too, but I completely agree. I'd rather have a really long delay rather than no have the option at all.


www.AmericanArchetypeModels.com
Re: FUD creating backlogs? [message #31274 is a reply to message #30694 ] Thu, 21 July 2011 08:04 UTC Go to previous messageGo to next message
avatar FrankJ  is currently offline FrankJ
Messages: 1
Registered: June 2011
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Is there still a backlog in FUD?
Regards,
Frank
Re: FUD creating backlogs? [message #31275 is a reply to message #31274 ] Thu, 21 July 2011 08:07 UTC Go to previous message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3168
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Yep, on yesterday's webcast, Ana said the backlog should be cleared in about 3 weeks - also see; http://www.shapeways.com/forum/index.php?t=msg&&th=5 871&goto=31232#msg_31232


 
   
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