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It arrived - wonderful but I had a question [message #27692] Tue, 17 May 2011 16:44 UTC Go to next message
avatar redmesh  is currently offline redmesh
Messages: 4
Registered: December 2009
Go to my shop
Junior Member
Hi Shapeways, fantastic service. I have a technical question, about my model. I'm not sure the best way to contact you, but the wall on the lowest part of my model does not go as far as it should in the print. It should be 8mm, it's about 5 mm. It's a coffee filter design and I'm wondering if the wall which tapers was to thin, and was not printed due to this.

I can fix this, but wanted to be sure.

Re: It arrived - wonderful but I had a question [message #27697 is a reply to message #27692 ] Tue, 17 May 2011 17:20 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5727
Registered: September 2008
Go to my shop
Shapie Expert
I work here
I believe you would contact service@shapeways.com for that question.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: It arrived - wonderful but I had a question [message #27703 is a reply to message #27697 ] Tue, 17 May 2011 17:49 UTC Go to previous message
avatar Jettuh  is currently offline Jettuh
Messages: 476
Registered: January 2009
Go to my shop
Senior Member
the quickest way to get a response from the customer service is to send a picture of the problem with it! Wink
So they can easily see where the problem is (and why)

 
   
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