Home » Community » Shapeways Shops » Models Fails-Order Cancelled-Now What?
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Models Fails-Order Cancelled-Now What? [message #27335] Wed, 11 May 2011 21:22 UTC Go to next message
avatar dtistudio  is currently offline dtistudio
Messages: 50
Registered: April 2009
Go to my shop
Member
I recently had a customer order a model that ended up failing during check.

With this failure the customers order was cancelled and I was informed of the failure. I made the necessary corrections and uploaded the updated parts, but do not know how to contact the customer to let them know of the updated parts.

Is there a way to do this?

Thanks,

Dennis


DTI Studio - Dennis Roffe
Re: Models Fails-Order Cancelled-Now What? [message #27366 is a reply to message #27335 ] Thu, 12 May 2011 06:02 UTC Go to previous messageGo to next message
avatar sFsGaming  is currently offline sFsGaming
Messages: 80
Registered: January 2010
Go to my shop
Member
I'd like to know, too.

I had a model fail today, also. Sad
Re: Models Fails-Order Cancelled-Now What? [message #27382 is a reply to message #27335 ] Thu, 12 May 2011 12:37 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5302
Registered: September 2008
Go to my shop
Senior Member
I work here
Where these co-creators? The order should give you the user name of the person that ordered. You can PM them or you can ask support to email the user about the update.


Your friendly neighborhood Moderman
michael@shapeways.com
Re: Models Fails-Order Cancelled-Now What? [message #27397 is a reply to message #27382 ] Thu, 12 May 2011 15:42 UTC Go to previous messageGo to next message
avatar dtistudio  is currently offline dtistudio
Messages: 50
Registered: April 2009
Go to my shop
Member
This wasn't a co-create item.

I will contact support and ask if they can send me the persons email.

Thanks


DTI Studio - Dennis Roffe
Re: Models Fails-Order Cancelled-Now What? [message #27402 is a reply to message #27335 ] Thu, 12 May 2011 17:06 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5302
Registered: September 2008
Go to my shop
Senior Member
I work here
I don't know if they will do that. They may be able to contact them for you.


Your friendly neighborhood Moderman
michael@shapeways.com

 
   
Previous Topic:Product Inventory Problems
Next Topic:Price for PWSF has dropped? Or an error?

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.