| Wall thickness Issues [message #26374] Fri, 22 April 2011 15:40 UTC |
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I recently had an order come through on my Card Carrier where the customer had actually contacted me ahead of time. After they ordered the personalized card carrier through Shapeways, I personalized it and sent it on its marry way.
Or so I thought...
The next day I received an email stating that "the order had been canceled" "this could have been due to the customer not paying, etc"
The customer in question then emailed me asking about what was supposed to happen, I then emailed Shapeways Service and was told that the model had some wall thickness issues. (The customer had been supplied with a coupon)
Now, this was an honest mistake, but I feel like there should be some sort of communication between me and Shapeways where as soon as they found the problem, they could have emailed me and I could have fixed it - if possible. If I fixed it, then I should be able to re-upload. If not, THEN the order should be cancelled.
I suppose the simple solution is just to "never make a mistake again" but that can't always happen.
My biggest concern is that several other of my orders may have actually been canceled for this reason - but I never knew why. I just assumed that they had trouble paying or something weird like that....
[Updated on: Fri, 22 April 2011 15:41 UTC]
Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!
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| Re: Wall thickness Issues [message #26463 is a reply to message #26374 ] Sun, 24 April 2011 16:35 UTC |
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Perhaps add you concerns to the email review thread?
I had the same 'cancelled' email too... but the customer had changed their mind and wanted to order in a different material.
For wall thickness issues, grab yourself a copy of NetFabb Basic and use the measuring tools to check things out before uploading.
[Updated on: Sun, 24 April 2011 16:36 UTC]
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| Re: Wall thickness Issues [message #26733 is a reply to message #26374 ] Fri, 29 April 2011 12:44 UTC |
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Stop4Stuff: Thank you for the tips, I use NetFabb basic - but i guess I just missed a dimension. This particular model had a lot of text, so that could have been it.
Aut Viam Inveniam Aut Faciam
Check out http://JakeDrews.Com and http://WondrousWidgets.Com for more designs by Jake!
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