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Did WSF print resolution just get worse? [message #25880] Mon, 11 April 2011 01:24 UTC Go to next message
avatar henryseg  is currently offline henryseg
Messages: 224
Registered: July 2008
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Senior Member
I have printed many things in the "white strong and flexible" material, and other than slight variations in colour (perhaps just due to the older prints changing colour over time) I hadn't noticed a change.

However, I just received some prints which seem to be noticeably rougher than previously. I've attached two photos (in one image). The two models are slight variants of each other, but the central "X" is exactly the same size in the two pictures. The upper print was made in April 2010 (I ordered it 3rd April 2010), the lower print in April 2011 (ordered 27th March 2011). Looking at the number of contour lines, it looks like the resolution of the older model is almost twice the resolution of the newer.

I can tell from the grain of the two models that they were printed in the same orientation, so that isn't it. Did something else change? And would it be possible to go back to the finer resolution?

index.php?t=getfile&id=8168&private=0

Re: Did WSF print resolution just get worse? [message #25889 is a reply to message #25880 ] Mon, 11 April 2011 05:48 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
Messages: 1196
Registered: August 2008
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Shapeways Crew
Was the bounding volume of your model very big?
If it is the case read this: http://www.shapeways.com/blog/archives/624-Supersize-Your-3D -Prints.html


So many things to design, so little time...
Re: Did WSF print resolution just get worse? [message #25893 is a reply to message #25889 ] Mon, 11 April 2011 06:18 UTC Go to previous messageGo to next message
avatar henryseg  is currently offline henryseg
Messages: 224
Registered: July 2008
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The later one is 7.8 x 7.8 x 3.3 cm, the earlier is 7.8 x 7.8 x 3.4 cm. So no, I don't think it is a bounding box issue.
Re: Did WSF print resolution just get worse? [message #25917 is a reply to message #25880 ] Mon, 11 April 2011 11:58 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
Messages: 58
Registered: October 2010
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I work here
Hi Henry,

Just sent you an email about this. I have created a complaint out of this for you, and as soon as I know more about what has happened, I will contact you again about this.

Kindly Christel


Best, Christel Maurmair Customer Service Agent Shapeways
Re: Did WSF print resolution just get worse? [message #25945 is a reply to message #25917 ] Mon, 11 April 2011 23:10 UTC Go to previous messageGo to next message
avatar henryseg  is currently offline henryseg
Messages: 224
Registered: July 2008
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Thanks Christel!
Re: Did WSF print resolution just get worse? [message #26034 is a reply to message #25945 ] Thu, 14 April 2011 02:06 UTC Go to previous messageGo to next message
avatar henryseg  is currently offline henryseg
Messages: 224
Registered: July 2008
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Update: it seems there was some sort of error with my order, and Shapeways are going to redo the models at no charge. Good customer service!
Re: Did WSF print resolution just get worse? [message #26598 is a reply to message #26034 ] Wed, 27 April 2011 01:32 UTC Go to previous message
avatar henryseg  is currently offline henryseg
Messages: 224
Registered: July 2008
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Senior Member
The redo arrived today, and the print resolution is back to what it should be!
index.php?t=getfile&id=8552&private=0


 
   
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